Had the cloth on a suitcase partially ripped when it arrived at our stateroom. Our stateroom attendant filed a report for us and we were contacted by guest services. After a short back-and-forth, they gave us 2 brand new suitcases (the damaged one was large, and they only had a medium size) and OBC (can't remember how much it was). Guest Service rep actually came to our room to solve the issue, so I didn't have to go to them at all.
This was in August 2018 or 2019, out of Port Canaveral.