SJ1_

Yes

2 hours ago, HSVcruiser01 said:

could you share the email address you used to get this answer about Executive Escalations Rep ???

I googled royal caribbean  contact and there is a form u can fill out

They are good at hiding emails

4 minutes ago, not-enough-cruising said:

I paid the fare in Oct 2019, and contested the charge in May 2020

wow thanks for getting back to me

I thought I was wasting my time on that one

will try this week!

DAY 79   

I got a email from RC today

"and will be reviewed by an Executive Escalations Representative shortly"

On 5/15/20 I also got

"Thank you for your email.  I would be happy to address your inquiry.

on 5/22/20 I also got  (have not clue how they came up with this, I have a feeling its an automatic reply)

"Thank you for letting us know your inquiry was resolved! We'll go ahead and close any emails you've sent from the email address you've provided.  "

I also read where the CEO  Fain  claims to read all of his email.  

I couldn't find it 

If anyone has it Id appreciate it.

No

but I have 2 friends that lived in the same small town that met on a cruise in Europe and ended up getting married.

39 minutes ago, HBE4 said:

 

100% agreed.  I've also cancelled a multitude of flights, hotel rooms, rental cars, Vegas shows, Broadway shows and various concerts. All refunds took anywhere from 24 hours to 2 1/2 weeks.  The worst was Avis who didn't want to waive their cancellation fee of $50. I took it up the chain and was eventually reimbursed.

 

I love Royal as much as anybody else on this forum but I make a distinction between their shipboard customer service and land-based corporate customer service.  On the ship, we are treated *ahem* Royally by the staff - stateroom attendants, bartenders, waiters, etc. However, the corporation, I don't extend the same love. Why people are willing to put up with some of their less-than friendly customer policies and actually make excuses for them is beyond me.  And I realize it's all cruise lines, not just Royal.  And I get it, they want to hang on to the money as long as possible. While not criminal, its' definitely a bit shady.  It would be nice if there were some strengthening of consumer protection regulations once this is all over.

 

Seriously, 15 days should be normal. 30-45 days in a pandemic, okay. Anything more is just not right.

 

 

Well, now there are 2 personal experiences.  Getting more statistically significant.

 

" i love Royal as much as anybody else on this forum but I make a distinction between their shipboard customer service and land-based corporate customer service.  On the ship, we are treated *ahem* Royally by the staff - stateroom attendants, bartenders, waiters, etc. However, the corporation, I don't extend the same love."

I agree 100% it has always been that way.  Love to cruise and really missing it....  BUT that land-based "customer service"  is another story

41 minutes ago, HBE4 said:

 

When someone mentions status, I usually take it to mean that they are a frequent cruiser, a loyal customer and well versed in cruising policy and procedures, which lends validity to their complaint vs a disgruntled/inexperienced newcomer. 

 

Key word is usually. I'm sure there are some that think they deserve special attention or just like to brag. 

 

In my opinion. 

 

Agree 

After reading theses responses and some other seems like it's not an isolated case!

a lot of people got partial refunds

Hopefully will get refund at some point

will keep emailing them....

Sure took the fun  out  of looking forward

To the next cruise

Posted in their blog ignored

Offered free casino cruise (spent 1 hr in casino last cruise)

1st thought was they will take my taxes from me that i have i pay

We are Diamomd  with RC

Put $8500 for this cruise

Horrible

Thinking of canceling all  our celebrity

Cruises

Will try credit card co. But final payment

Was dec

Am I just being impatient?

got one response from RC saying it should have taken 45 days

never head back  I emailed everyone I could find at RC

I got part of my taxes  back and credit on the cheapest of the 3 cabins.

just frustrated....

4 hours ago, Drock20J said:

The first cruises my wife and I took, we were placed at a Mixed table for dinner. We didn't know anyone else at the table.

 

We became fast friends with those people and we still keep in touch with those people. We have had kids and they are growing up together though we live hundreds of miles apart.

 

Anyone else created a friendship from sitting at a mixed table at dinner?

 

Yes made a number of friends over the years.  One couple we  met at dinner 4 years ago we  now see every year on the same cruise

20 hours ago, grandpaper said:

Customer Service in any industry during the pandemic is going to be uneven..   Lots of people are home sheltering in place and not working.  You will get your refunds or fcc.  Anyway where are you going in such a hurry that you need this to be done now.  Patience please with whoever you deal with for a few more weeks.

That has been my experience lately.   everyone is swamped

On 4/2/2020 at 12:03 PM, jeanneful said:

It's the only dreaded thing about a cruise, but it would be heaven to be at one right now!!!

Yes I understand.  Tomorrow were were booked on our Family cruise.  

Could be worse but sure missing it.

On 3/28/2020 at 10:43 AM, sunsoaked218 said:

You can check this site https://www.clubroyaleoffers.com to see if you have any offers My wife received that email I did not checked the site and found that I also had the offer but did not get any email about it.

THANKS for posting   Never got an email but I got an offer. 

On 3/29/2020 at 2:23 PM, sharonna3 said:

So decided to look at next year. Same time frame (Easter), same ship, same itinerary, same cabin and surprise...The price is $400+ more 😪

Noticed the same thing.  A quick glance and I could tell it went way up..

On my birthday one year we were sailing on the Freedom of the Seas.  After a great day on Cozumel we were outside

watching the movie.  Was a perfect night and I went over to the pool bar and ordered a corona.   The bartender looked

at my sea pass card , saw it was my birthday and said "It's your birthday, drinks on me"   was caught off guard by his comment.  Not the biggest thing that e.ver happend but was a very thoughfull thing to do and made a great way to spend a birthday just that much better

8 hours ago, Thisguylikestocruise said:

We have Harmony booked December 6, leaving from FL.  How confident is everyone booked for cruises late 2020/early 2021?  I have until September 5th to cancel with full refund.  So plenty of time to decide.  I’d prefer to stay booked and proceed with the cruise.  I’m just uncertain, if things get worse or RCL goes bankrupt and I don’t get my deposit back.  

 Our next cruise is early January with Celebrity but we just canceled our April family cruise so we are waiting and if things get back to normal before January hopefully we will be able to use our cruise credit.

2 hours ago, DrewFoundLander said:

In a time of possible life and death acute need I don't care what they use or how it impacts my future travel/leisure/vacation. Just my opinion.

I agree.  it is good if they can help

On 3/2/2020 at 7:04 AM, csgsu said:

Wanted to share our video...this is the first of many to come so if you want to see them in the future just subscribe for free to our channel! Enjoyed the cruise allot went to Coco Cay twice so if you have any questions please let me know....thanks

 

https://www.youtube.com/watch?v=SGNWy0kf7FI

thanks for sharing our first cruise was on Mariner of the Seas.