It is a bit more complicated, it was advertised as a Cruise to Venice, it is no longer that so they are selling what they can not provide. Ideally they would have liked me to book a new voyage and suggested Queen Anne. I have no interest in booking for Queen Anne as I already have two further bookings, my husband is disabled and can not tavel without an adapted cabin which are few and far between, usually we have to book well in advance and they quickly sell out. Sadly we are not personally in a situation where we can plan years ahead, we live day to day knowing that time for us is short. I dont need a further booking, when they looked into the cruise credits they had applied these were all wrong and they had also refunded and credited one of them which they have only just picked up on. So I think they were very embarassed apologies and refunded all the money paid back to us. If we get cancelled again will definitely take the full refund, it has become too complicated with multiple cancellations and the cunard system doesnt seem able to cope with that. Enjoy life while you can as it is precious 😉