LLOM

Thankyou boogybaby yes we love just watching the wake as well , just been onto them and the cabin has gone so we have booked a junior suite as there is limited availability because they have just dropped their prices again .

We are looking at the ambition cruise to the midnight sun in a superior balcony deck 9 , it’s at the back of the ship , other cruises we have been on they are described as a sunset balcony, has anyone had any experience of these cabins please . many thanks

Thank you Rupert2251 for your reply, The letter we received whilst onboard states a cheque will be sent to our home address, I wrote to the complaints department about the delay and as yet still not had a response other then an acknowledgment of our email, I am not sure how long to wait or if to send another email to a different department. I believe 28 days has been mentioned from receiving the email, so I may just wait until that is up .

Thankyou Scorpio41 we were offered it in OBC, FCC or cheque all for the same amount, so decided to take a cheque but it looks as though we may have a long wait, we did get a letter from the officer stating what we had agreed on, he also said that he had discussed it with head office before offering us the gesture of goodwill so I am not sure what the hold up is .

We were on Azura in April and because P & O changed our cabin last minute, ( I posted on here about it ) and we registered a complaint whilst onboard, we were awarded £400 as a gesture of goodwill, we were told that it would take approximately 2 weeks for us to receive it on our return, it is now nearly 7 weeks , I did send them an email last week but so far have not had any response , has anyone been in a similar situation ? , if so how long did you wait , or has anyone any idea what an acceptable amount of time to wait please. many thanks

Sorry to hear about your situation MB, it is very similar to what happened to us on Azura, we booked a select cabin and a couple of days prior to sailing we got an email saying because of operational reason we were being moved to another cabin, this cabin was one we would NOT have chosen, I rang P&O to complain and ask for a refund which they replied we could cancel but would loose our money as their T/C cover this situation. Once onboard we went straight to customer service and registered our complaint, we were also given the run around like your self, we did manage to get a suitable cabin on the 2nd night but only for the first week then we had to return to the cabin P&O had allocated us, we did speak to the officer who was in charge of cabin allocation and after a lengthy discussion we were offered the difference we had to pay for our original select cabin which we agreed to, we are still waiting for the cheque to arrive !! still it’s just under 4 weeks since we returned so fingers crossed it will arrive soon !

Just an update on P&O changing our cabin last minute, we were advised to see customer service on boarding and explained to them about P&O changing our select cabin to one we would not have chosen because the balcony was in the shade most of the time due to a large overhang , briefly they could not see if there would be any other available until all passengers had boarded which would be late evening as their system was saying full , we were advised to use the given cabin for the night and they would let us know the following morning, what a surprise the following morning we had been allocated a large cabin for people with mobility issues but we may be only able to have it for a week, so we took it and enjoyed it for just the week. We did speak to an officer who was in charge of allocation who believed we should have been able to cancel so he rang head office, we were then offered some compensation ( after asking for a refund for the difference between select and guarantee to two other customer service people who said a refund would not be possible due to their T/C ) we were quite happy with the offer plus a bottle of lovely wine and a bouquet of flowers and decided just to get on with the rest of the cruise which we enjoyed !

After reading some of the posts here I again rang and explained that they would probably see all the cabins as taken could they then check with other departments if there were any availability from cabins that may show up as blocked, I at least got someone who did show an interest in trying to resolve the matter but again came back with no availability, all they could offer was to speak to customer services when we get on board. As regards any compensation we have to go through customer service complaints department should we wish to pursue it.

Thank you Tring, the advisor told us to email customer service , we would get a reply but not before we set sail and when I asked what good that would be she said that’s all she could offer, I asked about upgrades and she said again the ship was full and no upgrades were available, we just feel that they have us over a barrel and that it does not seem right, we paid and choose the cabin we wanted and at this late date there appears we can do nothing other than loose our money or go, obviously we will go and I think they know that which makes it harder to accept !

We were told we would not get a full refund if we cancelled, and that the ship was full so they could not offer us any other cabin, but after reading sunlog statement I will ring again tomorrow and see if I get a more sympathetic advisor, we are so annoyed as we were only informed a few days ago and then advised this afternoon of the new cabin, you would think they would be guilty of not fulfilling their contract and could claim a refund but it would appear their T/C cover this. Really not happy with P&O

Thank you Camberley for your kind thoughts but I did mention the extra we paid to choose the cabin would they recompense this, their reply was you have to take it up with customer service. We have cruised a lot with p&o and are at Baltic level, this is the first time we have found ourselves having to complain and I found their tone quite flippant in their attitude . I am sure they left it this late to inform us of the change knowing there was not a lot we could do. It has left us with a very sour taste before we even get on the ship.

We got an email this afternoon asking us to check all our checking details were correct, I then noticed that they had indeed changed our cabin , on checking were it was, it is in an area I would not have chosen as it is in shaded area, we do like to spend quite some time on the balcony and that is why we pay the extra to pick a specific cabin, I rang to say I was not happy about the cabin position and was informed that nothing could be done as the ship was full, I asked if we cancelled could we have a full refund, the reply was no we were not entitled to a refund, should we want to we could complain to customer service, I then said it was pointless paying extra to pick a cabin number, which there was no reply accept to reiterate contacting customer service. The grade of cabin is the same as the one we picked but not in the area we wanted to be, to say we are bitterly disappointed with the attitude to customers has put a downer on the cruise is an understatement but our hands are tied , accept or loose the money is unfortunately their attitude.

We still have not been informed of change of cabin, I would have thought by now it would have been allocated considering we fly Thursday and we still cannot book any of the speciality restaurants, our friends are going on the Iona in may and they have been informed they will be able to book from the 15th. Has anyone who has been on the Azura recently been able to pre book the restaurants. Many thanks

We have had no more information from p&o regarding our change of cabin yet, I agree with most of what everyone has said regarding why and unfortunately I now think the recent climb in coronavirus cases could be the problem, they might be just being cautious in putting cabins aside. Although we did get very good OBC for the select fare we did really want to be at the back and having no say in were we will be moved has really take the shine of the cruise, which we were really looking forward to after what has been a very hard couple of months.

Mollag, our cabin is on deck 14, the water issue may be the problem then, the same grade cabins are at the front of the ship which is not where I would like to be. I have not yet read all their T&C but you can bet that something will be in there covering no refund for circumstances beyond their control and that can cover a wide range of incidents!!!!

Dinglebert, our cabin is right at the back of the ship, we like to look out over the wake. camberley, they have said not to get in touch as they have not allocated the new cabins yet and the usual lines are very busy and they expect the same if you send an email, and yes we had chosen that specific cabin. It appears they may be bringing the isolation cabins back !

Hi we are going on the Azura on the 6th April and have just received an email from P&O stating that due to health protocols for the health and well being of passengers and staff, they are going to have to move some people from their chosen cabin, my question is what if you do not like where the new cabin is ,can you refuse , I know this has happened before and I am just wondering if anyone it has happened to can advise please. Thank you

Thankyou tablelamp someone has to go and pick it up from the airport and the wait can be up to an hour, I do not think P&O would do that, but thank you for your suggestion.

Good afternoon , we have just recently returned back from a cruise on the Azura and unfortunately due to been distracted at security at Tenerife airport I left some items which unbelievably have been handed in, the airport have said they can be collected and have given me some courier service names that offer to collect and return them back to the UK but I have had difficulty in getting through to them or even send an email, has any one had a similar experience and could offer any more advice please. thank you

Thank you oALgo , we have been to the Epicurean a few times and alway enjoyed it, previously they offered a discount for the first one or two nights, I am not sure they still do that now, I know on the Iona they offer a discount if booked prior to embarkation.

We are on the Azura for new year and so far cannot book any of the restaurants, has anyone who is on this cruise been able to book them yet. Some family members are on the Iona on the 2nd January and they have been able to book the restaurants etc. Many thanks .

Thankyou Technoman2 I will take for 4 , just checked my what to pack again and it is still saying 2 Celebrations/formal for our cruise. Thankyou once again.

Thankyou carlanthony24 we we’re on the Iona in September for a two week cruise and we only had 2 formal/ Celebration nights but our friends said they had 4, 2 each week on the Azura so I was just wondering if that was the norm on Azura although in our cruise information it says 2 formal/ celebrations for the full cruise. Many thanks again

Hi Technoman, could you tell me how many formal/ celebration nights you have had please, we are on Azura shortly and it states 2 but our friend who was on it in October said they had 4 on their 2 week cruise, many thanks and safe journey home.

Thank you all , it looks as though it will be the Doubletree and will certainly check out what grapau27 has suggested. Once again many thanks.