Havila has now cancelled all cruises on Polaris through the end of January 2023. Here’s the letter I received.
Dear Guest,
On behalf of Havila Voyages, we regret to inform you that due to circumstances beyond our control (see press release) we must cancel the sailings of Havila Polaris for the departures from Bergen: 29.12.22, 09.01.2023, 20.01.2023, 31.01.2023. This includes all ports on the stretches Bergen – Kirkenes – Bergen.
We therefore offer the following options:
Rebooking: We hope that you still want to travel with Havila Voyages, and we would like to give you the opportunity to rebook the original cabin grade at the same price as paid for the original planned sailing.
We suggest the following sailings with departure date from Bergen: 07.01.2023, 12.01.2023, 18.01.2023, 23.01.2023, 29.01.2023.
OR on an optional sailing with Havila Capella or Havila Castor departing in 2023 between 7th of January to 30th of April.
Rebooking’s is based on availability in your cabin grade.
If you have booked our half or full voyage you will also receive the benefits from our anniversary campaign offer* which includes:
5000 NOK on board credit per cabin for a round voyage / 2500 NOK on board credit for solo travelers 2500 NOK on board credit per cabin for a voyage north or voyage south
*If your booking already had this included, it will follow the rebooking.
If the journey is rebooked, Havila Voyages will cover change fees for flight tickets within reasonable limits. This must be documented and approved in advance by Havila Voyages.
Refund:
If you choose not to rebook now and get your refund, we will offer you an onboard credit for a future voyage. We will offer you an on-board credit of NOK 5000 per cabin for a full voyage and NOK 2500 for a half voyage. Please contact our customer service team once you have made a new booking with us, and they will make sure the on-board credit is on your account for your voyage with us.
We are truly sorry for the inconvenience and hope that you will accept the benefits of a rebooking and to experience the world's most beautiful coastal voyage with us!
Our customer service center will contact you regarding your trip. We will prioritize bookings by sail date.
You can contact us by replying to this e-mail or by phone. Please see our contact page for opening hours: https://www.havilavoyages.com/about-havila/contact-us
You can read more about the situation in our press release.
Best regards
Havila Voyages
Havila Kystruten AS
P.O.Box 215, N-6099 Fosnavåg
Phone: + 47 70 00 70 70