Freckles1983

We have no idea because they just weren’t in the lobby this morning to go to the airport. Our tour director who has been awesome btw, said that once you test positive the company (Beacon I think it was called) took over and it was out of HALs hands. I’m really curious what happened to all those guests though and how they will get home. one odd thing I will mention was that yesterday morning we did the riverboat tour and gold dredge which was included in our vacation when we booked it. Well after the boat ride they had a lunch that was included that was served family style at long bench/picnic style seating. Literally crammed in there side by side like prisoners in a mess hall. I sat down and kept my mask on and didn’t eat at all cause it seemed like a recipe for disaster. I made a comment that I thought it was gross and my husband shhhd me but how do you stuff ppl in like that?! Well 7 of the people directly surrounding us were not with us this morning so I wouldn’t be surprised if more people turn up sick in the following days (myself and husband included). anyway just seemed irresponsible to feed a group like that but I’m a germaphobe so you can take my opinion as you like. I personally found it a bad idea. I’ll post more info as I get it

Just flew into Canada (Yukon) from Fairbanks and two groups tested last night. Our group started with 36 people and we lost between 8-10 people. The second group had 32 people and they lost 29 people.

Got to Fairbanks yesterday afternoon from denali (on the Y1 HAL land cruise tour) and they required us to have a covid test with a negative result to board our flight to Yukon tomorrow. Even though us/Canada testing requirements have been lifted HAL is requiring it. Also told masking is no longer optional on HAL travel (bus/plane/train etc) thankfully we tested negative but a lot of very nervous people in our group today during the testing

On the nieuw Amsterdam rn and hardly anyone wearing masks. I’m not sure how strictly they will enforce that on your cruise but it doesn’t seem like anyone cares here. We are still masking but seem to be the minority

What a relief, Enjoy ☺️

Locoloco1 & Gray Lady i will keep you all posted. Just at the airport now waiting for our flight to Vancouver. Got our covid negative test results 5 mins before we left our house. airport service at west jet has been trash so far. Rude and not helpful. hopefully it’s all up from here but I won’t lie, I’m not feeling too positive at the moment. again so sorry to hear about all the terrible situations with peoples trips getting canceled/rescheduled over and over again. I can’t imagine the stress that would cause and vacations are supposed to be a time to destress. My heart really goes out to you all I’ll update as I can.

Wow we are supposed to be sailing out on Sunday on the nieuw Amsterdam to Alaska Yukon and triple Denali. They offered us a lot to voluntarily drop out. I’m so sorry you’re going thru this and I would be devastated if the same thing happened to us. But now I’m wondering if I should have just taken the offer after reading this post. Good luck on your future trip planning and again I’m sorry for the cancellation 😔

Thanks for all the responses. I just always like to make sure I cross all my t’s and dot all the i’s 🙂

Thanks for all the responses. I always get nervous when a “you may be denied boarding” msg pops up. I appreciate the help

I guess obviously they accepted that lol. K that puts my mind at ease , thank you! I was thinking we were going to have to scramble around and find this piece of paper before we left 😓

Yes! So we have that exact info that you showed in your picture but it doesn’t state where and who administered the shots (which HALs website says you have to show) and they accepted that okay when you sailed ??

So we have those certificates from the government downloaded but they don’t state where and who administered the shots on them. It said that HAL requires that info too so I was wondering if anyone who had gone on a trip already was only required to show the gov issued QR code ?

I just did the online health check in for my upcoming cruise and have a few questions for Canadian citizens - specifically ontarians that have sailed with HAL recently… when you are at the pier do they accept the government issued Ontario vaccine QR code online form? I noticed that it doesn’t say on that page the where and who administered the vaccines. It has all the other pertinent info. I have all my paper copies of reciepts from when I had my shots but my husband is missing one of his paper copies. On these paper copies it states where and who administered the dose. is the online government issued pdf with QR code acceptable or is there a chance we will be denied boarding due to this? anyone else been thru this before and have any answers?? Just trying to figure out if we need to attempt to get this piece of paper reprinted from the pharmacy that gave my husband that dose. thanks for any help!

I just did the online health check in for my upcoming cruise and have a few questions for Canadian citizens - specifically ontarians that have sailed with HAL recently… when you are at the pier do they accept the government issued Ontario vaccine QR code online form? I noticed that it doesn’t say on that page the where and who administered the vaccines. It has all the other pertinent info. I have all my paper copies of reciepts from when I had my shots but my husband is missing one of his paper copies. On these paper copies it states where and who administered the dose. is the online government issued pdf with QR code acceptable or is there a chance we will be denied boarding due to this? anyone else been thru this before and have any answers?? Just trying to figure out if we need to attempt to get this piece of paper reprinted from the pharmacy that gave my husband that dose. thanks for any help!

Thank you Expo67 that made me feel better.

Okay so I just got off the phone with HAL and it turns out that they would rebook me on another cruise at a later date at no charge and then also give me a FCC for the amount I paid for my booked cruise. I would be out for the flights/hotel/car rental and the FCC would be good for one year. So it’s actually a really good offer considering we paid almost 15k for the two of us to sail. Which is why I don’t know if I’m going to regret not taking it but I need this time away and have decided to pass on the offer. Thanks again for all the input and I hope I don’t regret the choice I made. They did also say on the phone that not a lot of people have taken them up on this offer but they have had a lot of ppl calling for more info. I just don’t have it in me to cancel this last minute after the time and energy I’ve put into making this trip happen. I guess my mental health is worth more than $15,000. 🤷🏻‍♀️ 😂😢

It’s not round trip cruise per se because we do 7days out of Vancouver up to Alaska and then we get off and do a land tour through Alaska and Yukon. Eventually flying back to Vancouver. Would that information change anything? thanks for your response.

I’ve just read through all 11 pages of this topic and I apologize if I missed the answer to this but here is my scenario… I am Canadian flying from Ontario to British Columbia to embark on a cruise leaving Vancouver on sun June 5th. could someone please confirm or correct the following answers to the arrivecan app for me ? for the primary reason for entering Canada - would I choose : Canadian citizens and others with a right of entry ? how are you entering Canada? Would i choose marine ? country of original departure this I think I know which would be canada date of embarkation? 2022 06 05 ? time of embarkation? we have a boarding time of 12:20pm so would 1:00pm be an appropriate time? port of entry? Vancouver cruise ship operations? date of arrival? this I’m not sure what I should put in here. Our embarkation date again? time of arrival? again uncertain about this, maybe the time the ship gets into port? 7am ? Thanks so much 🙂

Does this apply to cruise first land tours as well? Like when we get off the ship (or before) we need to test negative to continue on the land portion? also I hope you are having a great trip!

Wow, so many lovely responses. Thank you all for the great advice. I will try the upsell department out of curiosity but I think this close out from the trip I have to go. Unless they offer me something I can’t refuse. But after a long shift on my feet I think there’s not much that could talk me out of some time away from work. The info in this topic is very interesting so thanks again for the people who shared . I’ll see what happens on tues when I call them and keep you all posted 🙂

yes so it turns out that it would just be them moving my cruise to a future date. And using the fcc to pay for that cruise. Absolutely no incentive for me and the lady I spoke to on the phone laughed when I asked if it would be like getting two cruises. Even putting this most recent phone call aside the customer service line at HAL really has some work to do since I last sailed with them. we've paid full pop for this trip and already so many things have been reduced/altered/cancelled that I’m beginning to wonder if we are getting a subpar trip for what we paid. Sorry to sound negative but it’s hard not to question it when almost every week I’m getting an email from them about something being changed or cancelled. I cringe now every time I see an email from HAL in my inbox. That being said I realize the industry is going thru the wringer but I had to vent. thanks again for everyone’s responses

I just got the email yesterday, on hold with them now. This hold music is driving me nuts 😂

Okay I read it as they would give me a fcc for the amount I paid for this cruise.. I don’t see where it says an fcc and a refund for this trip. But you’re right I should call them. Sorry for the confusion

It was an email from HAL with an attachment regarding “important information about your trip”. Seemed legit , as every other correspondence came thru the same way. This is the txt copy and pasted … IMPORTANT NOTIFICATION In order to ensure the best possible cruisetour experience for our guests, we will be operating our cruisetours at a reduced capacity. Therefore, we are looking for volunteers and as one of our valued guests booked on a cruisetour, we are pleased to offer you the opportunity to sail at a later date and receive a 100% Future Cruise Credit equal to the base cruisetour fare paid, as well as a refund of all pre-paid services booked through Holland America Line. Additionally, all reasonable expenses incurred as a result of accepting this offer may be reimbursed. This offer is capacity controlled and will be honored on a first come, first served basis. Please call 1-888-628-8107 (North America) or 1-206-626-7381 (International) or email us at Ship_Inventory@hollandamerica.com to accept this offer. Ships' Registry: The Netherlands Booking: (removed for privacy) Statement Date: May 27, 2022 it sounds like they would refund me what I paid for it but also that I’d probably have to fight them for the hotels/flights I didn’t book thru them. Just doesn’t seem like much of an offer for me to do them a favour 🤷🏻‍♀️ anyway maybe I’m reading it wrong and someone could point that out to me. I appreciate all the responses and I haven’t called HAL yet because I’ve been working all weekend and also have no intention of “volunteering “ to give up this bucket list trip I’ve booked for my husband and I.

Hal emailed me this notice, 8 days out from my 18 Yukon Denali Alaska cruise asking me to volunteer to not go on this cruise due to operating at a reduced capacity and offered to pay 100% fcc. Has anyone got this offer too? It doesn’t seem like a very tempting offer. Am I missing something?