I learned the hard way not to use their PCC employees. As a first time cruiser last year, I tried to book a cruise to Alaska by myself and after having a bit of difficulty with the airline reservations I reached out to a PCC. I explained to him I also wanted to do the land tour after the cruise, and expressly told him I wanted to go to Denali. He brought up the same trip I had been looking at and trying to book, which was a northbound trip which included a tour of Denali. The price I was charged was the same I had been looking at, but I had no idea the land tour was not included in my trip, but rather 3 nights at the Hilton Hotel in Anchorage (which was a dump) for about $430 a night. I called twice to ask about the land tour itinerary and was told the information would be given to me at the hotel. Being new to this whole thing, it never dawned on me he had booked the wrong thing, and didn't figure this out until the night before disembarkment. I missed out on some of the things offered on that tour (train ride, nature center, bus ride into Denali), and paid almost $700 to get to Denali between a rental car, gas, hotel room, and tickets to the park. I tried to cancel 2 nights of the hotel, and the customer service center told me they would then cancel my flight home if I did that without receiving a refund. Numerous phone calls and emails, a registered letter sent to headquarters have all gone unanswered. It has been six months and all I got was an email saying they were looking into it. As an inexperienced first time cruiser, I am extremely disappointed in the way this has been handled and doubt I will be cruising with NCL ever again.