rhobbkf

The email comes from "Ocean Notifications". It details your order and the tracking number. Ours have always come via USPS.

As many have said, and we have experienced, the only thing that matters is ordering the medallion. Have your husband order the medallions. When you get to the port all you need is either the medallion (which puts you in green lane) or go to the blue lane to pick up your medallion. In the last 4 cruises, not once have they looked at our phones or the app. Please don't feel stressed about the app in regards to green lane. Another FYI, even though we qualify for free shipping, we were "charged" $10 for shipping when we made the medallion order. Our medallions just shipped and the $10 charge had been removed. I thought about calling to complain about the fee, but decided $10 wasn't enough for me to spend time on now and I could deal with it onboard if I wanted. Thankfully, it straightened out on it's own.

FYI - The newer version of this band (as of a few months ago) doesn't have the screw off ring. You just pop the medallion in from the back. We had one of the screw off type bands and we liked it better than the rubber wrist band version, so we got a second one and the design had changed.

Here's our experience today. Booked a cruise online (web). Started check-in on NEW app. The credit card section would not show a save button and would not move forward with that step of the process. So, logged into the OLD app. Credit card section worked. Next, order medallion's. Log into the NEW app and the "ship to home" was gray. SO, log into the OLD app. Ship to home completed. Green lane confirmed. Next up, MDR dining. Upgraded to Premier on the web. Then, log into NEW app. Tried to make a standing reservation for all days of the cruise in MDR. I could not see how to do that. SO, OLD app it is. Made MDR reservations for the whole cruise. Next up, specialty dining for Premier. Log into NEW app. Made first reservation, charge was $0. Try to make second reservation, it was charging me. So, OLD app... make second specialty dining reservation, $0. Yay. This cruise leaves in a month, I'm now green lane, medallions are ordered, dining is booked. Hopefully the new app gets a few more things straightened out before they discontinue it.

Our cruise in Dec showed we did not have a package in the old app. From reading these boards I was pretty sure it would correct itself once connected to the ship's wifi. And that was exactly what happened. I printed out my travel summary just in case, but it was a non issue once on board. I hope it works this way for everyone concerned about not seeing their package showing on the old or new app.

We recently went to Cartagena for the first time. Right off the ship is a Nature preserve that is free to stroll through and has all the birds AND some monkeys running around too! No need to book an excursion! We'll be going back in April and can't wait to visit the preserve again.

We also received our May cruise statement today. And we never contacted anyone.

Currently on NCL Sun. The room stewards said they went from 14 to 22 rooms each. It was beyond annoying that rooms weren't released until after 3 pm the first day. All venues were jammed because there was no where else for people to disperse to. Also, while tv is not normally a highlight , we had rainy days and only 2 movie channels, no on demand at all. We've cruised NCL before and this was a step down for NCL. One big plus though was having a coffee maker in the room (you must ask for it).

There are prices listed, but generally $$$. 🙂 And we haven't seen any online casino offers with the Plus package, so it's just room and OBC.

When you are logged in, pick a cruise. the casino cruises show as $0. That's interior room. Click through to see the upgrade prices. Usually about $315 for a 7 day balcony.

Thank you!

I've looked on the app and on the website, but I can't find anywhere I can change from one specialty restaurant to another or cancel and rebook a different restaurant. Cruise is in 30 days. Thanks.

We had the same issue for a May cruise. We just kept calling back. They "cancelled" it 3 times. I demanded an escalation and they eventually got it right. And even though it says the cruise will be cancelled, it never was. We were concerned with losing our room, but that ended up working out as well. The casino phone lines seem to be better since they put casino offers online. Before I waited over an hour, now I can get through within 5-10 mins. Unless your paper includes the drink package, it seems like booking the casino offers online is easier. But if it has drinks, gratuities, etc included, you have to call them. Hope this helps...

We sail on Saturday out of FLL. We are full suite, elite, and we are on a casino VIP cruise (not in anyway "bragging", just stating our current status for this cruise). We have not heard from Princess about this lounge. Someone said they thought it was only for suite passengers that are flying in on red eyes. Not sure, but it's apparently not just being a suite customer that gets you an invitation. 🙂

It's been a few weeks since the last post, so I wondered if anyone else had experienced the lounge.

Does anyone know if they are still testing this suite lounge? We leave in 3 weeks and haven't heard anything about it from Princess. Thanks!

Do you know if there is a similar upgraded process for suite disembarkation? Might be easier to grab a cab/Uber from this area than the craziness out front.

Thank you!

Can I ask what kind of plastic holders you use? I've never thought to do that.

Thanks! I thought they were only M-F. 3 hours on the phone and once again being told "I promise you it will not get cancelled again" and cruise is back on. I escalated to a supervisor and he said the prior 2 times they did not place a hold on it. So, I informed him that if that was correct then he had a training issue. Next date online is 2/26 for "balance to be paid or cruise will be cancelled". I'll cross my fingers and hope for the best.

Has anyone else had to deal with this? We got a "free" cruise from the casino. We booked and now this is the 3rd time it's been cancelled for "non-payment" even though the only balance left is the Casino's part. Everytime I've called they make some excuse, reactivate the cruise and tell us they set a flag so it won't happen again. Welp, it just happened again. This being a Saturday, my fear this time is that our cabin will be booked before the Casino office opens on Monday. We paid extra to upgrade the room. Not to mention the hours we've spent just waiting on the phone. Anyone else have this problem? Is there a secret to getting them to code the cruise correctly?