I am on the Aug 27th sailing. I booked direct with SS, my first SS cruise, then transferred to a TA in North America. After I booked, my itinerary “disappeared” from SS website. It caused months of worry. Then it reappeared waitlisted. Some relief until through my persistent digging I found the UK company who had chartered the ship. I reached out to them, incognito, and was told I could only book through them. Well, not true since I have booked direct and have yet to be bumped. I have my air confirmed as well, so we will be on the ship. Now, I (through my TA) have asked SS to compensate us or at the very least get us into the advertised enhanced entertainment program. They have said clearly “no can do”. So after this upcoming cruise, I too will say NO to SS. This will be my first and last cruise with them.