@UKstages Thank you for the clarification, we booked the Spa Suite so you can imagine why I ask those questions having being outside of haven facility all the way on the other side, it's been mentioned that the haven drinks is a cut above, so it having enjoying a cigar a good drink would be nice, not that I cant take 10 minute walk to the other side and get a drink and another 10 minutes back holding 2 cups of old fashion, with my travel humidor balanced on my head walking toward the humidor lounge. I just wanted to find out if I can avoid having to do that every night or have to settle for poorly stocked bar (we just came back from Prima a month ago, and the bar next to the humidor lounge don't have half the stuff that are on the menu. In the end we believe being able to set a realistic expectation is to do enough research ask enough question to know where the line really is to get the most out of it. of course that also goes with utilizing and compensate the butler reasonably based on how close to that expectation line they go. I've only seen RC concierge in action, obviously different brand different expectation, but their service seems to be out of this world like one butler to one room in comparison from what you get from NCL. reading the 2 Giant information thread from @Sthrngary I slowly come to an understand that the NCL butler is basically room attendant that would also contact concierge for you. Either way, even though I feel this response to my question are little over reacted defensive for the butlers, I guess i am too young to get the eliza doolitle reference and never tried the haven almond croissant yet to see if that's something I would want to risk to have in the spa, I appreciate all the response to my questions, and I think you for taking the time to communicate.