Luv2CtheMouse9

I agree that their app and website are awful. If you call customer service 3 times, you will get 6 different answers. 😕

We just returned from a 10-day cruise. The shows in the main theater were pretty awful. We enjoyed the comedians and the Rock Opera. The rest (8 other shows) were terrible. The talent was lacking. Many of them were like a High School performances or talent shows. What we did enjoy were the game shows and trivia nights in Princess Live!, hosted by the assistant cruise directors.

Makes sense. They are not the only cruise line to do that.

RocknRoll was being sarcastic. If it is specialty pizza, it should be advertised as such. I believe that is what took him/her by surprise considering pizza is available for everybody on the ship.

It will not come with a charge for the Plus or Premium package. It is included.

Thanks. I did not book it. My in-laws did and they want to "have something different" each night.

Thank you for this comment, it prompted me to think. 😛 This is the first cruise we will be taking where we have a different MDR each night and the servers do not rotate/follow you to the MDR (like Disney). Over 10 days we will rotate between 3 dining rooms and not have the same servers each night. For our room steward and servers, we have always given extra gratuities for taking such great care of us.

Yes, that is true about the gratuities. Having somebody locate you on the ship is a nice service they offer and different than going to the coffee bar, etc to get it yourself. We feel if we are blessed enough to go, a few dollars is not going to hurt us. 🙂

We will purchase the Plus package when we board here in a week. Ocean Now looks convenient. With Princess Plus, tips are included in the package price. If I use Ocean Now, I would think it is customary to tip additional for somebody bringing me a drink. For those who have used this service, did you add an additional tip into the app or did you hand them a few dollars in cash? I do not recall which one, but years ago a cruise line we took strongly urged not paying cash for tips. Maybe that was because it is not easily shared with other crew members?

I see it in the app store. I have an iPhone. The rep I spoke to about the Spa services not being available told me to book them on the new app and use the old app for everything else. There are no spa services in the new app. Seems none of them are aware of what they offer, what works, etc.

As of today, I am still on it and I was told by a rep at Princess to use it for my trip. We sail at the end of this month.

As I mentioned earlier, drop the new app, go back to the "old" app and you are back in the green lane without providing a cc for Shoreside. I spoke with an American at Princess, after about 6 transfers, who confirmed they know there is a glitch with it. That is what they told me to do. They said the new app has bugs that still need to be worked out.

Live chat is horrible, but they do eventually have somebody respond. When you get somebody, they are usually slow in their responses and do not seem to know much. I would call.

Not if you do not like Coke products or drink much alcohol.

I uninstalled the new app and am sticking with the old app until my cruise is done. I do not have to enter that information. You should go back to the old app if you can.