steve49589

Do not book air with NCL, no matter what. Go to Google Flights, do your own research and book direct with the airline. Even if it costs you an extra 25% to book direct, the stress of not knowing what you get and the hundreds of issues I'm finding online concerning their train wreck of an Air Department makes the extra cost worth every penny.

If possible, cancel the air portion of your reservation with NCL for a full refund of that portion of the reservation, and book direct with the airline. Even it the cost is 25% to 50% more, do it. Look online, and you'll find hundreds of issues regarding the NCL Air Department. They are a total train wreck.

Yeah, I also waited on hold for 90 minutes and gave up... When these situations happen - and they do - the proper customer service response is to post information about the outage on their website and social media channels. These fools can't even take those steps.

Well, I just called the Air Department to follow up. I figured I would call to check the status every couple of days. Waiting for weeks will only increase their cost to switch our flights or force them into paying outrageous airfare to fix the issue. I'm certain they would claim it's all my fault if that happens. I was on hold for 90 minutes. Nobody picked up. Gave up.

Yes, we have e-ticket numbers. No, looking at the cryptic "# of nights pre" I had no idea what that means until the other day. And Delta will not be able to help. I'll never use NCL Air again, and even though we do not go on cruises often, NCL will be off our list as well. Third-party air services should never be an option for anyone.

It's an annoying video since they beat around the bush and don't tell you the cruise line is NCL. But travel agents are starting to call out NCL on their terrible Air Department.

I think I'll give this a shot. Thanks for the idea, can't hurt to ask them.

Looking for any suggestions. Our flight reservations are messed up. They have us flying in embarkation day instead of two days early. Traveling on the Getaway out of Rome on July 21. Paid the trip balance March 28 and worked with the reservation agent (Donna) to fly in two days early and arrive on the morning of July 19. (We took the air special.) Received the air confirmation yesterday, but we are arriving on July 21 (embarkation day). I know that Donna confirmed with me on the phone that we were all set to arrive two days early and even mentioned a credit of something like $25 per person. My notes about the call are detailed, with times noted. Long story short, they claimed it was my responsibility to review the PDF they sent. The PDF is a bit cryptic, and I did not see the columns concerning "# OF NIGHTS PRE." No idea what that means, but it's listed as zero, so Donna never made the change. I realize that is the main issue. The original group reservation agent noted that Donna has a note in the file... "I see in the comments she put at 03/28/2023 10:57 AM she put comments saying she spoke to you about the air deviation coming in 2 days early. That’s all she put." When speaking with the Air Department today, they told me I was out of luck. They said they reviewed the call recording, and there was no mention of arriving two days early. It turns out they were reviewing a different call from a different day. They finally found the call and agreed that Donna confirmed we would arrive two days early. OK, let's get it changed... You'd think... but no. Also, please send me the recording of the call from March 28. Nope. Now it has to go to the escalation department, and it will take four to six weeks to determine what they will do. They did not say they would fix it, but "maybe" they would fix it. In four to six weeks the air pricing will be significantly more expensive, and the extra cost will almost certainly - in my opinion - drive them to say "no" even though this was clearly their mistake. I contacted the Resolution Department through corporate. They said almost certainly they would change it to the correct arrival date, if the information from the call recording checked out. Why so long? Resolution Department said they had to make the changes based on the sail date. Resolution Department referred me to an online form to request a call recording, which I did. That auto-reply indicated they would get back to me at some point within 15 days. I want the recording for peace of mind as I don't trust them. They may "lose it" or delete it after a period of time. We want to make plans for the two days in Rome with the rest of the family going on the trip. Does anyone have any suggestions? Steve