AjijicMexico

It was a long time ago but this is me working on an RCCL ship Song of America when cruise lines cared about their customers .

So far I have not.

Would you know how port taxes could change without changing ports. My thought on this has always been the port fees are not set by the cruise line but by the ports and countries,

I don’t understand why port taxes would change unless ports change. Everyone in my group was refunded the difference. Since I had a discount code through the casino department from a previous cruise I was told they would not reimburse me. My question has always been if I was overcharged it is apparent the overage is not going to the ports but to MSC, if that is the case would this not be a form of fraud?

Stockjock I have tried every email, tried every number, I know there logic since I had a casino discount and a voyagers club discount they are getting back the money from overcharging on port fees. They have told me this and my traveling companions have all been credited because they did not get my discounts. Maybe cruise lines like airlines should start breaking down their taxes so we can see where they are going. What I do know is the charge they call taxes and port fees are going in their pocket.

I have cruised with many companies over the years, MSC has to have the worst customer service of any company. I have been sent from number to number, email to email, on hold for ever and disconnected. My last issue I have had are port taxes. There is a $201.00 overcharge on my port taxes and the final decision after an accumulated time of 8 hours spent on the phone was I received a discount on the cruise so therefore they won’t reimburse the overcharge , I asked for it as an OBC ,they refused. Since cruise companies post taxes and port fees the consumer does not know if the money from this charge is another way for a cruise line to generate revenue for themselves or are they paying the taxes and port fees to the respective government. From what I can tell MSC is pocketing the overcharge instead of distributing the taxes to the ports. MSC final answer to me was your cruise is discounted so we are not returning the difference even though we overcharged you. The pain of dealing with MSC makes me never want to do business with them again. I would have used an agent to fight for me but I had a discount from their voyager card and the casino discount I received from a previous cruise and the only one that could book this cruise was MSC. If MSC reads this post, you are not the only ship on the sea.

I was on the Divina a few months ago, the ship was fine, the crew I came in contact with were great. MSC communications and customer service is deplorable. I have heard terrible feed back about customer service at the Ft Lauderdale number but recently experienced it. I booked a cruise for April 2024 using my voyagers club card discount and a voucher which I had received from the casino on a previous cruise. Booked it, got my booking number, was debited from my Mastercard $300.00. A week later I am informed the cruise will be rebooked because they did not charge me enough. They would not honor the original booking MSC did for me. You can ask to speak to their superior/manager they say there is no one. I told them to just cancel. They told me my deposit would be returned in around 2 months. Now, it took them 5 seconds for them to debit me but it takes 2 months for me to get the deposit back, understand , this is their mistake, they brought this on not me. I booked and paid in good faith, I thought they booked it for me in good faith that I would pay the balance 60 days before the cruise. I planned and picked this particular cruise with 6 other friends, they are booked. I have been trying to book this cruise again using an agency, I refuse to use MSC to book now. I am willing for the agency to receive the commision rather than book direct with MSC. My MSC casino voucher states you can use this voucher through any travel agency I choose. So far every agency tells me they can’t do it, have to book direct with MSC. MSC says I can use an agency. Once again, there is no superior/manager with authority I can speak with. I am at a stand still again waiting for some sort of confirmation.