Petco

No, was a regular booking but only seems to work in USD and not GBP

Don’t know how I’ve managed to get this but it’s certainly there.

But only on my iPhone not on my computer!

The 10% discount for pay in full appears to be back!

I have the final statement which shows the purchase but they are asking for the individual receipt for the actual item we purchased. Have sailed with them 6 times and the only time we were ever offered a receipt was in Europe in order to reclaim the tax paid.

Has anyone ever received a receipt for an item purchased on the high street on board any VV ship? We have shopped there many times and have never received a receipt for anything we’ve purchased. Yes it shows on our cruise portfolio but no receipt at time of purchase. Reason I’m asking is we have a defective item to return and have been told by starboard who run the shops on virgin that we need a receipt in order to make a return.

Has anyone had an issue with VV refunding lost travel expenses? We claimed for flights back from San Juan and despite asking about it several time haven't heard anything. Managed to cancel all our hotel bookings at no cost. Our cruise was changed to our request very quickly but this refund it taking an age.