Our butler was useless when it came to reserving specialty restaurants. We asked him several days in advance, and he replied that he had to wait until the same day. When the day came, he said he could only place us on a waiting list for 8:30! By 8:30, if we never got in, all restaurants were closed, and we would have missed dinner completely. We told him to forget it. He wasn’t very swift in other regards as well.
We are booked for a PH for our 2025 cruise. Hopefully we’ll get a butler who is useful and/or not doing his apprenticeship.