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Peregrina651

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  1. Tanya has given you a lot of information. Here are a few more things to know about the process. Once you each have your bookings (shorex or dining) made, it is possible to enlist the help of the folks at tellus@vikingcruises.com. Email them. Include booking numbers for each cabin and phone numbers. Explain the problem and ask if they can help you work it out. In the meantime, keep an eye on MVJ (once or twice daily). Openings on sold out tours come and go as people change their minds or have to cancel last minute. They aren't announced and they are first-come, first served. Viking does not keep a waiting list. When I am SOLD OUT of a tour I really want to do, I contact tellus@vikingcruises.com and tell them how disappointed I am that XXX tour is sold out and ask if they will be adding more buses. Since they don't keep a waiting list, they have no idea what the unfulfilled demand is for any given shorex unless we tell them. Sometimes it is possible to add another bus to a tour and sometimes not. If Viking does add more space, they will not necessarily tell you (two different departments), so once you ask, keep watching MVJ for openings. The other thing to know about the words SOLD OUT in the run up to being able to book your shorex is that SOLD OUT doesn't always mean "sold out." Sometimes it is used as a placeholder and sometimes it means that they aren't offering the tour at all or that it hasn't been finalized.
  2. And with a separate note left in your cabin Probably didn't even know that they could turn it off.
  3. As long as we are talking "illegal," Viking has a list of items that are prohibited on board the ship. http://wpc.475d.edgecastcdn.net/00475D/mvj/onboard-prohibited-list.pdf Among them are the following electrical items: • Extension cords (USB and laptop charging cables are exempt) • Any electrical device that produces heat (curling irons okay to bring), such as: - Clothes irons, including steam irons - Hot plates or heating kettles - Electrical air humidifiers & refreshers - Heating pads • Any electrical device with a surge protector The most important one on the list not to ever, ever plug into the ships electrical system is the last one -- even if nothing else is plugged into it. They will explode. As I understand it, surge protectors are designed to work with the A/C electrical power that is fed into our homes. Ships generate their own electrical power and it is not compatible with the surge protectors.
  4. If you paid for the cruise and the shore excursions with a voucher, then it all must go back onto a voucher if you cancel. Once a voucher, always a voucher. If you paid for the shorex separately with a credit card, it is a different story. IMHO, if you haven't contacted tellus@vikingcruises.com to dispute how they are handling refunds on the shore excursion, then you aren't talking to the right department. If you are working with a TA, let them do their job. If they can't get it figured out to your satisfaction, maybe the credit card company will be willing to get involved (and maybe they won't). And, no, you probably cannot dispute the cruise fare or airfare through the credit card company; just like you can't get a refund on an airline ticket you have to cancel. The only reason you might be able to dispute the shore excursion refund is because of the separate cancellation policy for the tours and separate payment. We paid for Iceland with vouchers issued when Viking cancelled a cruise. The cruise fare was less than the amount of the voucher and we had until the start of the trip to spend the balance. I used it to pre-pay the gratuities and to pay for shore excursions when they finally opened. With the cost of the excursions, I had spent it all.
  5. I'm the one who mentioned it. First get Viking to make it right. If that fails, then and only the should you try get the credit card company involved. It is very complicated and considering that Viking has more or less refunded it to you in the voucher, the credit card company may not want to get involved. I just depends on how hard you want to push the issue.
  6. IMHO, time to lodge a complaint with the folks at tellus@vikingcruises.com. You have cancelled more than 48 hours in advance and should be able to get that refunded to your credit card -- and not rolled into a voucher. If that doesn't work and you paid by credit card, try getting your credit card company involved.
  7. That is one really tough choice. Golden Circle gives you: meeting of the tectonic plates, a very large waterfall and a geyser with other geothermal happenings. Northern Iceland gives you: a not quite as large waterfall, geothermal hot springs, a lava labyrinth and pseudo-crater. Both give a scenic drive to and fro. However, as simply a timing thing, in case Covid changes the course of your your cruise, there may be an advantage to choosing the an earlier tour over a later tour.
  8. IMHO, they are a vocal minority. The rest of us don't care enough about what other people wear to get involved in the conversation or to argue with people whose opinion isn't going to change.
  9. I have always felt that on Viking we are all treated as if we were traveling in the owners' suite. There are no segregated public spaces. There are no "Black Cards" to wave around. There are no rewards for having cruised more times. First-come-first-served and everyone waits their turn in line to be served. It is hard to be snobbish when the on-board culture doesn't promote it.
  10. Yes, the 100% single supplement is harsh and uninviting but OP's problem doesn't have as much to do with the single supplement or how single travelers may be treated as it it has everything to do with how Viking handles contracts. Viking treats all its guests the same way no matter how many people are in the cabin and with Viking, a contract is a contract. Once we make our deposit, negotiation time is over; the only way around it is to cancel the contract and start with a new booking. That is how they have always run their business.
  11. As much as we want to help, perhaps this is one of those times when it is safest to talk things over with Viking directly and get answers from the source. Viking allowed you to book the cruises back to back, so let them explain their position and make any adjustments they feel are necessary. Best bet is to contact Viking at tellus@vikingcruises.com, not the phone bank. Email them, explain your problem and your worries and ask them to call you to discuss. Include your booking numbers and your phone number. I also suggest that customer service is swamped with guest questions right now, so don't delay in contacting them. BTW, the health questionnaire was done on-line. The e-mail only contained a reminder it was now available on MVJ.
  12. On July 3 (which means things could have changed since then), for those without Viking transfers, baggage drop was before you got in line for check in and boarding. What I can't tell you is how early you would be able to drop your bags -- or if they will even let you do that.
  13. Great graphic! Which ship are you on --and are you having a good time?? The control panels are not the same on all of the ships, although the icons may be similar. BTW, if you are doing a very small load and unless it is jeans, choose delicate.
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