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cruisestitch

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Posts posted by cruisestitch

  1. There doesn't seem to be a definitive answer about the question of whether or not room service delivery personnel are covered under the daily charge or not.

     

    For one thing, for those in suites, deliveries brought by butlers seem to be covered by the Daily service charge.

     

    Sometimes the room service deliverers are in and out of the room so quickly there isn't time to find cash, unlike how it happens in most hotels.

  2. Did you book with a travel agent? APparently they are running a different system and can check on all of those things for you.

     

    If you are in Captain's Club, give them a call and they can do it, too.

     

    If you booked direct with Celebrity, try changing browsers. Also emptying your cache and getting rid of old cookies sometimes helps.

  3. Well, I do put some blame on Celebrity -- the shady side of the Art Auctions is well known. But just like some of the merchandise in the gift shops, or the overpriced lotions and potions and hair products sold in the spa, experienced cruisers usually know to steer clear. How many of us rushed to buy the "inch of gold" the first time we saw it?

     

    There are man products of dubious quality sold not only on cruise ships, but at land-based resorts world wide. They count on the feel-good vacation mode, ply the passengers with some sparkling wine, and pretty soon…. well, sometimes in the cold light of day, the product or service just doesn't live up to the hype.

  4. For a start, make sure that your credit card company understands that Celebrity was only acting as the billing agent for Park West. The items were to have come from Park West, and they are the ones who have fallen down on the job. I assume you have all the purchase paperwork, etc. to send to the credit card company.

     

    Do a search of Cruise Critic and also just Google Park West, and you will see both satisfied and dissatisfied customers' stories. Maybe you can find something in them that will help your cause.

     

    Have you spoken directly with Park West yet? Or only been dealing with Celebrity? I would go directly to Park West if you haven't already, to see what they have to say.

  5. Many of us are disappointed that Celebrity, among other cruise lines, continues to have Art Auctions. They take up space, they tie up public areas like the Sky Lounges for hours and hours during set up, the auction itself, and then the removal of the pieces. They are a thorn in our side. But apparently they pay big bucks to continue to be a presence at sea, and are a source of revenue for cruise lines. I guess that helps keep our fares low, although I, along with many other cruisers, wish that Park West was a more reliable supplier.

  6. Oh dear, the "Art" Auctions have been the center of many controversies over the years. So sorry you are caught up in one. You should know, however, that the Art Auction company is not Celebrity -- they are a separate company which simply rent space on board. The credit card charges do run through your on board account, but they are a separate entity, just like the gift shops and the spa. So Celebrity may say it's a legitimate charge, but your argument is really with the Art Auction company, Park West, who have not supplied you with your purchase. Good luck!

  7. I believe that in order to use the discount option you must book through the BOA travel agency, not through any other travel agency or directly with Celebrity.

     

    You can also apply for On Board Credit.

     

    To see if I am right, go to the Celebrity home page, look at the lower right hand corner, click on the card, and that takes you to the BOA offers. It might look like this is how you apply for a new card, but do it anyway.

  8. I would love a mid-afternoon change! Every time I have brought it up (Guest Relations, Cruise Director, Hotel Director) I've been told that it's too hard on the crew getting ready for the evening dinner. So far, Celebrity always changes overnight

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