Eddie's Girl

The cruise contract states that they don't even have to have a seaworthy ship...they can change, cancel, replace anything, at any time, as they see fit. Not much protection for the consumer.

Buyer Beware! Thanks for the info.

Makes me wonder...you've booked a cruise and put down a deposit predicated on a number of things; one being the amenities included with the category of cabin. Many months (perhaps years) later you take this cruise and find that some of these amenities are no longer available. Isn't that breach of contract?

Me too :)

It's back! :)

I was able to view my reservation earlier this morning but now it's gone again; guess they're still working on the migration.

Well I saw mine for a couple of minutes and had to pack lunches....came back and wammo....couldn't see it again...:(

Same with me. I guess they were just teasing us.

Woohoo from me too. Can see the reservation now. That was painful but hopefully it's over for good. We should all be a lot happier now. Thanks X.

That is very funny -- a sort of sad angry funny :(:mad::)

I know the feeling.

Captains Club today advise me the US office is "limited in our knowledge and ability to assist with international reservations ".

 

Fact is I booked thru US Agency in Dania Beach Florida, minutes from Port Everglades, which I believe is still in the US ??

 

 

 

Celebrity Australia responded to a follow up message on FB and have sent them a private message - lets see what transpires ......

I'm in the States so what is their excuse for me?

Computer 'code' is written/updated/enhanced and tested in a development/test area which is separate from the real/production area.

 

 

 

A migration is when that development code is 'migrated' to the production area.

 

 

 

Hopefully X has a good QA (Quality Assurance) team and the problems (bugs) were found prior to being migrated to production. BUT, give the never-ending problems we have found, either they don't have a QA team or it is woefully inadequate!

 

 

 

I MY code behaved anything like X's code.....I'd have been fired a looooong time ago!!!:eek:

 

 

 

Hey, Celebrity.....here's a great idea.....pick some people on CC and let them be beta testers! I'll bet they'd do it for free, just so they could point out the problems you are experiencing!

Thanks for the education :) I know nothing about code and development. That area of computing is like a foreign language to me.

Essentially it would mean moving one system or group of data to another.

Thanks. I wasn't aware of that term.

Hello there,

 

 

 

Just to be clear, we never "officially" posted about the October 16 migration.

Migration? Help me out someone. What does that mean?

Another thread on this subject has a post by Celebrity that says this should all be fixed by the 16th. That's only a couple of days away. Can't wait!!!

Strange....that post seems to have disappeared!

Another thread on this subject has a post by Celebrity that says this should all be fixed by the 16th. That's only a couple of days away. Can't wait!!!

Hi all,

 

 

 

If you having any issues regarding our website, please email web_reservations_cci@celebritycruises.com or call 1-800-722-5941 with the following details:

 

 

 

• 
   
  
• The website URL
   
  
• Which computer you are using - PC, Mac or Mobile Device
   
  
• Reservation number.
   
  

 

This will greatly help us troubleshoot the issue and create a better experience for you. Thank you!

OK, so I called the 800 number and spoke to someone who had no idea what I was talking about, implied I did not know how to use the site and didn't take note of the requested information. Total waste of time and she was rude besides. I only called because when I went to the indicated web address the message I got was that it was probably a phishing site. Sorry X but I'm unhappy again.

I see there is another request from Celebrity with ANOTHER email address to send information about the website not being able to be accessed .

 

Having sent emails to concerns@....... and now being asked to send same again ??? to another address -- really ?

 

All I want to do is access my reservations and value add $$ to Celebrity , but I am still unable to do so . Sending more emails is a fruitless solution given that they already know the problem exists. Remaining :mad:

My emails, contrary to yours, have been successful. In fact, I received a phone call from the CEO's office yesterday to discuss my concerns. It's true I can't view my reservation but I have been able to book an excursion and have 3 more in my shopping cart. What I can't view is my cabin # and dinner seating but I have confirmation of those things from my travel agent. I think your email to concerns@celebrity.com is not the way to go. I suggest you use the other email address that X suggested to you. Good luck.

Lol

Good for you Eddies Girl

 

I also emailed Concerns@Celebrity but got no response . I can see the reservation now but cannot access it to purchase anything -- frustration remains . I'm happy for you though.

In a way I'm not sure my email made a difference. I'm seeing quite a few posts that others are now able to get more access to some parts of the site. Can it be that there have been some repairs done? Actually today I looked at some excursions and added 3 to my cart. Also was able to look at specialty restaurants and am trying to decide which ones to do. May wait until we are on board. Sincerely hope you get more access. I feel your frustration. :)

I was going to suggest consulting Wino but Mike has already chimed in. He knows everything about cabin configurations. Thanks.

I'm happy to report that I can now see that I have a reservation again and can now access excursions, specialty restaurants, etc. In fact I reserved an excursion for Stockholm. I think my email to concerns@celebrity.com may have oiled a squeaky wheel. Thank you Celebrity.

After emailing concern@celebrity.com this morning my reservation has been restored and I now have access to shore excursions, etc. In fact I just booked an excursion for Stockholm. So thank you Celebrity. You have made an unhappy customer happy again!

Thanks for the tip. But our Express Passes have already been printed. What I can't see, besides the reservation, are excursions, specialty dining and drink packages.

Our stop at Pompeii was first thing in the morning. It was Holloween, last year. The place was deserted. He had a private guide, arranged by seeamalficoast.com, who was wonderful. We absolutely never felt rushed. We got to Trattoria il Tagliata for lunch probably about 12:30, after our scenic drive along the Amalfi coast. Then a stop in Sorrento. It was an incredible day!

Ditto

I'm so frustrated that I just can't see the "cuteness" of this message. My entire reservation has now disappeared. No way to interact on the site at all. Can't even be confident that we're going on a cruise. Thank goodness we have a fantastic travel agent to intervene for us but unfortunately he can't fix Celebrity's IT problems.