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Lindagop

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  • Posts

    306
  • Joined

About Me

  • Location
    Toronto
  • Interests
    Travel
  • Favorite Cruise Line(s)
    Royal
  • Favorite Cruise Destination Or Port of Call
    Transatlantic

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  1. Being a dog parent myself, I fully am with you regarding not putting your Furkid through the cargo trauma - would never do this ourselves. Have you tried the previous or next sailing as a backup where One of you flies and the other sails with your dog. Hoping this works out for your move and wishing you success in your new job and country
  2. Does anyone have an experience having sailed in an atrium view cabin - classed under inside. There does not seem to be any pictures or experiences in these. Would appreciate any information . Greetings and have a great day
  3. When we went down on boarding day and and were asked by the officer whilst waiting at customer service we said that this was not acceptable and we would need another cabin with the smell he said there were non available and the problem would be corrected. . We every time we saw our cabin attendant that this was still a problem - - all history now. But it does for the first time ever leave us with not wanting to go back, gush about the amazing experience and the comment “It was an experience “ whilst the elegance, the amazing Diningroom service team are a plus - the rest is Just not worth it especially taking into account the pre and post cruise hotels, transfers to and from LHR and the long flight cost from Western Canada. As mentioned in my post above - we sincerely hope no one else is forced to deal with the same.
  4. Had it only been the smell of food that would have been a luxury - not and nowhere near what our room 8172 on deck 8 situation for 12 days - so much so that this is the first time in years of cruising that we could not wait for our cruise to be over - something we really feel sad about - hopefully they start understanding this is under no circumstances acceptable that any guest should have to deal or “live” with .
  5. As mentioned the steps we tried are described in my entry above - what can raising the matter with Cunard at this point help - our holiday is over - not with the fondness when looking back as we had hoped on boarding day - hoping no one else has this experience -
  6. We had cabin 8172 on our 11 - 23 December 23 cruise on the Queen Victoria .Pertaining to the ship condition - immediately upon boarding we went up to our deck 8 cabin. We excitedly opened the cabin door and were met with the most intense stomach turning smell- we opened the cabin door and it was unbearable. My husband and I immediately agreed - this was the worst start to an exciting anticipated first Cunard cruise - this after cruising multiple other cruise lines. As we were about to leave our cabin to immediately go to customer service -we encountered our cabin attendant and he introduced himself. We greeted him and explained we did not want to be rude or offensive but the cabin smell was not tolerable. He entered the cabin with us saying he would and did spray something into the cabin drain. He left we waited 10 minutes and it did nothing. We then left and went down to the customer service desk where whilst standing in line were approached by an officer in uniform who asked why we were there - we explained -he then wrote something on his note pad and then said to go back to our cabin as house keeping would meet us there in a few minutes. We did this - well waited and waited approx 40 minutes (this with the balcony door open ) as the smell was awful. No one arrived - we decided to leave the cabin and go back to customer service. As we opened the cabin door at the cabin directly across was a uniformed person from housekeeping with an obviously recognizable maintenance person. We immediately asked - were they there for our cabin smell - answer was no they were there for the cabin noises in the opposite cabin which had been complained about - we explained our situation - they both entered and they called the cabin steward who once again sprayed in their presence and told us the smell would go away. It never did - on one sea day we returned to our cabin and a few feet away the maintenance team were on a ladder - with some ceiling tiles removed in the corridor- they said this was to fix the smell. It did not and The only way we could bearable use our bathroom was to first spray my husbands aftershave everywhere , wait a few minutes and then enter leaving the bathroom door open. We told our cabin attendant many times the smell was still extreme and each time he said he would spray again - it did nothing - he/ the ship maintenance obviously knew this was a huge smell problem and nothing was done - we are not in any way faulting our steward - what we’re his option s and our cabin was always clean and he tried. We although enjoying the elegance and “old world cruising style” just donot at this point have a desire to cruise with Cunard and on the Queen Victoria again - after spending 12 nights with this awful smell - Is there a communication breakdown within the ship.
  7. We have just paid our return (both directions) transfers from LHR to Southampton for 2 using National Express Coaches. Great price at 92 pound. The wealth of information we received in response to our question is amazing . Thank you once again
  8. Thank you so much we booked this only a few days ago and are still not comprehending sailing in 2 weeks - very happy to be sailing Cunard for the first time - have sailed most other lines but this will be exciting . Than you for the information
  9. Thank you so much to everyone for the great information - have a great evening
  10. Greetings everyone, we will be flying into LHR two days prior to our 12 December cruise. This will be our first from Southampton. Can anyone please help with information regarding transfers offered from the airport to Southampton - does Cunard offer anything or perhaps other companies. I cannot seem to find any info here in Canada. Thank you for any help.
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