superduper123

19 minutes ago, SplashOfWater said:

The MDR breakfast, lunch and dinner menus should be available in the Royal app. I can view them for our May 2022 cruise on Harmony.

Great info. I was not aware of this. Will check it out.

Never had lunch in the MDR, but thinking I may want to limit my time in the WJ on our cruise next week. Curious what they offer? Is it a different menu selection each day?

Thanks 

4 hours ago, Biker19 said:

Don’t try to figure out RCI IT issues. 

The "mystery" is still not solved. However, I was able to book our excursions this afternoon. So I am relieved to have that done, and I will not concern myself with why.   🙂

The title pretty much says it all. With the current environment, I'm curious if the Diamond Lounge is operating as "usual" for happy hour. Sailing Dec 31 on the Serenade.

I've tried several more times. Still no luck. I called Royal again. This time the rep told me it is too close to sail date, reservations are closed, and I can do it onboard.....

After getting off the phone with her, I see the website says reservations close at 48 hours. We leave Dec 31, not even close to the 48 hour deadline. I'm frustrated that I cannot book our excursions in advance, but will do it onboard if need be. I'm also equally baffled that I cannot get a satisfactory explanation as to why.  

1 hour ago, Ozark_Kid said:

Have you signed in on two different apps?  My wife and I have had problems with it when one didn’t realize the other was in the planner.  50/50 sometimes we both have been in it, sometimes not.

I wish that were the problem, but unfortunately it is not the case. 

17 minutes ago, Travelling2Some said:

Thanks for the responses.  I think it is a basic expectation in business to receive some sort of  written confirmation of any verbal agreement.  I cancelled today, a week before final payment is due but the refund to my credit card could take 30 to 45 days.  So 8 days from now I will have no way of proving that I cancelled on time or proving that I did not agree to accept FCC instead of cash.  It's a strange way for a major corporation to do business!

I agree. I've had to cancel previously, and received no written confirmation, which made me uneasy as well. I did eventually get my refund. I did also call several times, just to be reassured that it was in process, and nothing was going to get "lost."

1 hour ago, davekathy said:

What ship and sail date?

 

I haven't but have read on CC others have in the past. I'd give the website a few hours and check again. I have little faith in the call center reps (if that's who you are on hold with). 

This is for Dec 31 on the Serenade. Yes, I was on hold with a Royal rep for about 35 minutes and he came back on the line to say he doesn't know, and that someone will email or call me back within 24 hours.....

Wondering why I can't book anything online for my upcoming cruise? Tried excursions, spa, internet, dining, etc. The rep doesn't know either, and has me on hold. I'm trying not to think the worst.....  Has anyone experienced this before? 

We are cruising on the Serenade Dec 31. Looking forward to our first cruise since the pandemic!

I know we need a negative test within two days of sailing. I know there are vaccinated only areas, and I know masks are required indoors regardless. How is muster handled?  What else can we expect that will be different from pre-Covid cruising?

Does anyone know about how long the ships are kept decorated after Christmas? 

Great review and information. I am sailing on the Serenade Dec 31, and have been curious how "different" cruising will be compared to what we have been used to. Thanks for sharing.

It's been a while; I don't recall. How long after departure until you reach the Skyway Bridge? Seems like I always miss it because of dining time. Trying to plan in advance this time so I don't miss it.

9 minutes ago, TheBucketLister said:

That is odd with what the bank said.  Most banks will always accept a refund even if the account is closed.  If it is closed then they would just send a check to you for the amount over what, if any, balance was owed.  Call Royal and get the bank/refund transaction number.  Most banks can use this number to track a refund or payment.  If they give this to you then contact your bank and give them that number, to see if they can track it down.

 

If all else fails, contact those in my original message.  Unfortunately if both the bank and RC will not help you, after going through all appropriate channels, the only other option is legal recourse.

Thank you. I will keep trying. Very frustrating.

It's not through a TA.

Royal refunded a deposit to me for a cruise that they cancelled. However, I did not get the refund. They did NOT refund it to the card that I made the deposit from, and I cannot understand why.... Needless to say, I am less than happy.  I think, but can't confirm, that it may have been sent to a card / account that has been closed. Royal suggested I call the financial institution, which I did. The bank has no record of this, and told me if they received a refund for a cancelled account, they would reject it. I called Royal back, and they cannot help me because they already processed the refund. The financial institution cannot help me because they have no record of the refund. Any ideas how I get my money back?

Who do you call / email to resolve a refund discrepancy if the customer service rep is unable to handle satisfactorily? 

46 minutes ago, ZoeyVictoria said:

I have had numerous cruises cancelled and maintain a spreadsheet to track them.  I had no outstanding refunds due, but during a routine check of zero balance accounts, I found a refund from Royal.  Four odd amounts, which I know is normal for refunds, totaling a strange amount - $391.36.  It would be nice to believe that I just lost track, but I am positive that did not happen .  Is it possible to call Royal and find out exactly what was refunded?  Or will Discover be able to connect this refund with the original charge?

 

Did anyone else receive a mystery refund? 

I did not. But I will be following this thread out of curiosity. I would love to receive an unexpected refund!   🙂

1 hour ago, Hammergirl said:

If Royal does move to requiring a vaccine, then I want my $1000.00 that is tied up in an FCC (non refundable suite deposit) back as cash. We do not plan on getting the vaccine anytime soon, at least not until I see the effects of the ones they are handing out right now. 

I agree with you completely. This is one of my concerns as well. 

No, not us either. 

8 hours ago, Coralc said:

It was a fun cruise. I would have appreciated the cruise and ports more, If I had known that it would be the last one one we would be taking for a very long time.   

I feel the same way about my last cruise.

8 minutes ago, MiniChunks said:

3/2/20 11 nights on Serenade of the Seas. Disembarked 3/13/20. We were lucky enough to be on one of the last full cruises before all this crap started. 

 

We were also lucky enough to call on Costa Rica, Panama, Columbia, Aruba and Curacao with no hitches in our journey. Made all ports and returned on time. 

 

I did this in Dec 2019. Great itinerary!

Curious how recently you got to cruise prior to the shutdown?

For me it was Feb 15 2020, Adventure of the Seas. 8 Night Eastern Caribbean.......

After five cruise cancellations between May 2020 - Nov 2021, I've decided to hold off booking anything else until there is a clearer picture of what the cruising future will look like.  I'm sure many have had more cancellations than me. Is anyone still making reservations?

I don't know if this topic has yet been addressed?

If you have cruise credits from reservations made before the pandemic, and you choose not to cruise under (possible) new guidelines, I am curious if they will extend the expiration date, or allow you to then get a refund?  I am specifically interested for those who choose not to vaccinate, should that end up being a requirement. 

I have not yet received notice that my June cruise on Empress has been cancelled. Anyone else? Is this unusual?