So is everyone getting $150 extra OBCs for all this hassle?
Don't agree the communication is good - the website is very vague about problems and for example says if your future booking aren't showing, just fill out the contact form and they'll rectify - however, I did and no response, not even an autoreply acknowledgement. Website delay explanation was released on Facebook but for those who don't hover on FB daily, it only reached Az's website later and has never been emailed to me as a booked cruiser with a cruise that is admittedly a long ways off and not urgent for me or them to resolve any issues with at this point. Website shows our cabin/cruise as starting at $5,000, a click through proves that to be false and actual cabins cannot be booked in that category and cruise for less than in the $8000s. Fortunately, my cruise isn't for about a year but not a good impression so far for Az - I'm first time booking them and usually cruise Oceania.
Choice of similar cruises was between Az and O, and I chose Az, but TA was gently nudging toward O. For those saying just have your TA solve all your problems, I think that neglects the fact that the TAs are having issues contacting Az and making changes with them, seeing cabins, etc. For example, change of cabin request cannot be completed by TA at this time on our cruise - she is unable to get them to address this at this point, given the cruise is a long way off and Az has other priorities currently.