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abe3

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Posts posted by abe3

    Filed a complaint with guest relations but still want to book more

    in Norwegian Cruise Line

    Posted

    So, OK you have a big cruise resume...lots of experience. You're not a newbie. Yadda, yadda, yadda..

     

     

     

    So why don't you just handle it the way that you want to? Why are you asking us for advice? I mean, you've just rejected any advice offered....so what DO you want from us? I hope it isn't sympathy...nearly 60 replies in...you can easily see how everyone else views your situation.

     

     

    Exactly! Couldn’t agree more. Based on the OP’s experience in cruising they should know what to expect and do. But based on the OP’s comments he/she probably is spending 90% of the time at the customer service desk complaining about something.

     

     

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    Filed a complaint with guest relations but still want to book more

    in Norwegian Cruise Line

    Posted

    In another thread about the Dawn you stated that you got a free dinner at Le Bistro for a “maintenance” problem. So you were actually asking for another free dinner at La Cucinia for rough seas?

     

     

     

    Picky people will never be happy. You can give them everything they want and will still deserve more

     

    Filing a complaint for rough seas is ludicrous and lying about your compensation to get even more shows a lack of character.

     

     

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    Cancelled our 14 day Feb cruise due to Irma

    in Norwegian Cruise Line

    Posted

    Going in Jan 2018 on a eastern Carib cruise and hope NCL keeps the ports as is when we cruise. I have been to these ports many times and would love to make a return trip this Jan!

     

    These islands need these cruise ships to come to their port and help rebuild their economy. It will be a long process but they will rebuild and will rebuild quicker than you think since their economy is based on tourism.

     

     

     

     

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    Very poor customer service-ncl home of the upcharge and the nickel and diming of pass

    in Norwegian Cruise Line

    Posted

    Ourcruise is slated for July 30th We are seasoned Cruiser's, having gone on15-16 cruises on Celebrity and RCCL. We found out pre-cruise that NCL does notinclude Bottled Water as part of the beverage package one can purchase. Pleasenote Celeb, RCCL, Princess all do. Instead NCL wants you to purchase bottledwater by the case at 300-500% above the market.My wife has an auto-immunedisease requiring her to be hydrated. We obtained a prescription and doctorsnote and sent an e-mail to the Access Desk requesting permission to bring up to3 cases of bottled water. Our request was denied. We then sent an e-mail to Mr.Del Rio explaining the situation along with the Doctors note and prescription.Again we were denied. NCL has completely lived up to it's reputation of nickeland diming along with Up Charging cruisers for every service. We knew ofthis reputation pre-booking but were stuck using NCL due to the points value ina conversion. I would recommend anyone reading this to take anothercruise line! NCL is focused only on it's profitability not thecruiser. This probably will be our first and last cruise on NCL all over a$50-100 potential charge. NCL you have made a smart business decisionPenny wise and Pound foolish Cruise Critic followers Be warned BookElsewhere- Better value on RCCL or Princess plus appears to be better quality

     

     

    Thankyou

     

     

     

    Pilot Fish

     

     

    Funny you knew this going in and still booked. Guess you baited yourself into booking this cruise.

     

    I have one suggestion for you. Please put it aside and have a fun cruise because seeing miserable people on vacation is never fun.

     

     

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    NCL increases DSC charges.

    in Norwegian Cruise Line

    Posted

    Norwegian Cruise Line is making a nominal adjustment to its daily service charges, effective April 1, 2017. Norwegian's discretionary daily service charges make it easy for guests to provide gratuities to key onboard staff who provide superior guest service during the cruise, including their room steward, restaurant servers and behind-the-scenes support staff.

     

    The new rates for all ships, except Norwegian Sky are:

    $13.99 per person per day for any category up to a mini-suite stateroom

    $16.99 per person per day for any suite or Haven category

     

    Any guest that has made a booking by March 31, 2017 will have the option of prepaying their service charges at the current rate if done prior to sail date. Guests with existing cruise reservations who have already pre-paid their service charges at the current rate are not affected.

     

    Service charges can be prepaid on My NCL or by contacting our Reservations Department at 800-327-7030.

     

    Sincerely,

    Norwegian Cruise Line[emoji768]

     

     

    Please do not reply to this email.

    For additional questions or concerns, please contact our Reservations Department at 800-327-7030 for further assistance.

     

     

    Sent from my iPhone using Forums

    Response from NCL re: Jade Waterslide

    in Norwegian Cruise Line

    Posted

    Yes, the letter is real. The only alteration is the removal of my name.

     

    It addressed a concern I did not even mention (the ports) and failed to address one of my two concerns- essentially, raw fish served at room service and lack of response from anyone on the ship regarding this.

     

    I did not ask for compensation, but when two of the main features that I booked the cruise for (waterslide and pool for my daughter) were closed, I think it would be a nice olive branch. People book cruises for all kinds of different reasons, I understand, but I think it's reasonable to assume that a big one, for a lot of people, is the ability to use the advertised water features. I'd be pretty mad if I took my children to a hotel with a waterpark and there was nowhere for them to swim...

     

     

    Did you order sushi?

     

     

    Sent from my iPhone using Forums

    Cancelling. Again.

    in Norwegian Cruise Line

    Posted

    First, I am platinum and have done many, many cruises on 5 different lines and I am not new here.

     

     

     

    I hate the way NCL handles things and have booked and cancelled a number of NCL cruises since my last one in 2010. All cancellations have been in response to something NCL has done, and handled badly.

     

     

     

    The latest is a Greek sailing on the Star.

     

     

     

    I have had only one cancelled port in the last 6 years, that was not due to weather. I do not blame the cruise line for the weather- I DO blame the cruise line for mechanical problems with their ships. Stuff happens, I understand, but the company needs to understand and take responsibility when mechanical failures occur.

     

     

     

    In 2014, a port was cancelled on our Carnival Miracle sailing due to(from their letter)"The Carnival Miracle has experienced a technical issue that is only impacting the ship's maximum cruising speed", it then goes into details of the speed reductions and when the repairs will be done. We were offered reimbursement of non-refundable transportation costs if cancelling and $50 OBC per passenger and 25% future cruise discount per passenger if we chose not to cancel.

     

     

     

    Knowing the Star problems, I have been on the lookout for news from NCL.

     

     

     

    This week I got a letter from NCL about my April booking. It says:

     

     

     

    ---------------------

     

    "Norwegian Cruise Line has important information for you regarding Norwegian Star's 7-Day Adriatic & Greece sailings from Venice, Italy of April 23, May 21,

     

    June 4, 18, July 30, Aug. 27, Sept 10, 24, Oct. 8 and 22, 2017. All guests booked on these sailings need to be aware of this change and travel

     

    professionals are asked to forward this information to their clients.

     

    The itinerary for above mentioned sailings has been changed. Please see the revised itinerary information below"

     

     

     

    (revised itinerary)

     

     

     

    "For guests who booked shore excursions on the original itinerary in ports no longer being visited, these will be cancelled and refunds processed to form

     

    of payment. New tour information will be available and you can pre-book with our Shore Excursions team or onboard.

     

    For any guests booked outside of the US/Canada please visit http://www.ncl.com for our local contact information in handling your reservation.

     

    Thank you for your understanding. If you have any questions, please contact us at our dedicated support line at (877) 461-1160 from 9:00 am to 6:00 pm

     

    ET Monday through Friday.

     

    We look forward to welcoming you aboard Norwegian Star.

     

    ----------------------------

     

     

     

    No explanations, no apology. It was booked as one port in Croatia, 2 Greece(1 being Santorini), and 1 Italy. Now it is 2 Croatia, 1 Montenegro, Santorini has been replaced with a mainland Greece port, and the Italy one was dropped.

     

     

     

    To be honest, it is a great itinerary. But it is very different from the one I booked. Someday I might do this itinerary, but because I CHOSE it.

     

     

     

    Substitutions and port cancellations should be explained.

     

     

     

    I called to cancel and asked why the changes were made. The entire answer was "It was an executive decision to make those changes".

     

     

     

     

     

     

     

     

     

    Please don't tell me not to cruise for the ports. If I just want to be on a ship, not caring where it goes, I will do another Caribbean sailing to islands I have been to numerous times. I would not spend the money for airfare to Europe.

     

     

     

    It is insulting and condescending to change my vacation without explanation, and expect me to just accept it.

     

     

    Get over it. I am sure since you haven't cruised NCL since 2010 they are probably relieved that they won't have to deal with you on their boat.

     

     

    Sent from my iPhone using Forums

    Denied boarding -bevare if you hold a previus us visa

    in Norwegian Cruise Line

    Posted

    So sorry for OP's troubles.

     

    So sorry NCL made Abe3 work the holiday.

     

     

    Funny joke. Maybe you should realize that YOU are responsible for your OWN documentation. Not an airline, cruise line, foreign country, etc.

     

    If I was in the OP situation and I have been in similar situations with my wife when traveling and had to cancel a vacation with no money in return because of my ignorance, but that is our fault and our fault alone. Yes I was upset with the travel company, airline, etc but I knew it was our fault alone and no one else for not looking into the laws pertaining to traveling abroad.

     

    I am sick and tired of people blaming others and not putting the onus on themselves when it comes to their own lives and travels.

     

     

     

     

    Sent from my iPhone using Forums

    Denied boarding -bevare if you hold a previus us visa

    in Norwegian Cruise Line

    Posted

    The OP is far from being the 1st European traveling on an Norwegian cruise from the US.

     

    All that was posted were a few short paragraphs of what transpired at check-in.

     

    The post makes it sound like the check-in agent took a cursory look at the OPs travel documents, looked at some website, and said "Nope. Sorry. No cruise for you!.... Next in line please!!!"

     

    It's not in NCLs best interest to deny boarding to anyone who's paid their cruise fare. There's got to be way more to this.

     

     

    Exactly right. Blame yourself for not having all original documents when traveling outside the country. If you have questions before you travel you should read all the required documentation before arriving at port. Especially with the OP situation they should of taken every precaution and doubled checked with the US government what documents you will need to travel outside the US.

     

    My wife is a green card/permanent resident and we always check on US govt website before we travel, because things change all the time. We always bring all our original documents even if they don't say to. We always have problems boarding every cruise, but we understand her situation and their duty (NCL) to obey the laws pertaining to documentation. But we have never been denied, just a longer wait at check in and a few more questions. The key is making sure YOU have your documents in order NOT NCL.

     

     

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