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Everything posted by wesport
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So what happened is Atlas upgraded my cabin due to the price drop. It was handled very well. IMO.
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How does Atlas handle a price drop offer final payment. I just booked my first cruise with them, and paid the total as the sailing is in May. Do they offer a higher level cabin, or a future cruise credit, or do they do nothing. I sail Seabourn normally, and they upgrade the cabin or add OBC.
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After returning on December 21 from the 21 night cruise. My credit for the days and spend I’ve never showed up yet. I sent a message to Seabourn club and they said that there’s a website issue with all cruises from December. They are working diligently to correct the issue And credit will be added correctly when the website issue gets resolved
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After I logged out and logged back in several times, the problem corrected itself
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Success. PurchasedHIA using the chase sapphire reserve. Charge $495 . $300 statement credit will show up shortly. Not so bad. This is 9 nights
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The price is showing -$495.00
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My cruise leaves this Friday, so I thought I would buy the HIA and use my sapphire reserve $300 credit. When I add it to the cart, it’s a negative balance and says no further payment is needed. When I click confirm, it says there is a problem. Any idea what this means? Or just another HAL glitch.
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My mistake . When I re read, it was from the obstructed to the best unobstructed. I think I need new glasses. It makes sense now . Sorry for the confusion.
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The upsell was from a guarantee VH obstructed to the best available VH obstructed. In HALs defense , some VH are sideways with a larger balcony, but still a vh with obstruction. This is on the Rotterdam.
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I am sailing on the Rotterdam, and booked a VH obstructed balcony 9(night)as I am sailing alone and had to pay double. Got an email offering me and upsell from my VH guarantee to the the best obstructed VH balcony for $398. Since I have been to the Caribbean many times, I dont care about where the cabin is and will do nothing, but thought HAL is getting creative.
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I sent in my request for Princess, and they told me to use the app.
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A strongly worded Sel de Mer review - short version, don't bother
wesport replied to MogeyMan's topic in Holland America Line
Every time I have been to Sel De Mer it was a great experience. -
I recently emailed my fidelity statement for a Princess cruise. I was instructed to download the stockperks app and send my statement in, and then apply for the shareholder credit. I did this and two days later got the credit. Since all lines are on the app, I used the app for my March Caribbean on Seabourn. Like clockwork, two days later I got the credit. You only have to download one statement and thats it. Easy peezee
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Is anyone having a problem with HAL's website?
wesport replied to dawcruiser's topic in Holland America Line
I have no cruises booked, even thought I do. -
Use the app to give feedback positive or negative. Chat with other passengers. Check your onboard account. Book tours. Read the Herald. Get menus for the restaurants. Hours of operations for each venue. Connect to the internet. I constantly use the app. Find it very useful.
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Yes. They have a supervisor working on it right now. Should have a resolution soon.
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Cruise Director currently on the Encore
wesport replied to Sunday golf's topic in Seabourn Cruise Line
Have not seen the FCC yet -
I had a booking in October that I paid the single supplement for. When I was on the Encore in August, I added someone to the cruise. The future cruise consultant said I needed to pay $5849 to add a companion to my suite , and that when the current cruise ended I would be refunded $2480 as I paid more than the regular fare due to the single supplement. Got home and only got refunded $760 from Seabourn instead of the $2480. What happened is the other $1700 went the the travel agency for commission. At no time did the lady on Seabourn explain this. The TA said she would take care of the situation. I put the $5849 on Amex, so if it does not get resolved, I guess I’ll dispute the charge for the difference.
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Cruise Director currently on the Encore
wesport replied to Sunday golf's topic in Seabourn Cruise Line
I was on the same leg of that cruise. Got off on the 20th. Have not seen the 25% yet when I log in. -
Just curious if HAL will do the Grand Africa in and out of Fort Lauderdale in 2024. Is this a popular itinerary? Nothing yet from what I can see on the website. Seabourn has one scheduled, but it’s also very expensive.
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I would just drink it.
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I have found that if it’s before final, Seabourn will take care of you. After final normally its and upgrade and possibly OBC.
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It’s always make me sad when someone asks this question.
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If you want to request ticketing for a flightease flight prior to final payment, do you just click on request ticketing. For those who have done this, how long does it take, and what is the process for payment. Do you just get a link to pay with a credit card?