Miggsoo3

Something I thought was a myth actually happened to me today. Won our minimum bid from a Junior Suite to Ultimate Panoramic (Star Class) on Oasis.

We also just renewed application received on 6/20 and new passports arrived July 29 at our door. Standard processing.

We brought Pizza back on board in Naples on Wonder in July, security joked with if we brought some for them.

So after many years of cruising and reading all kinds of stories I finally have one of my own to share. We leave for a Mediterranean cruise on July 10th this cruise was lifted and shifted from 2020 to 2021 to 2022. In January I made my final payment at got an invoice showing $0 so imagine my surprise when tonight I receive an email that I have an outstanding balance of $654 and if I don’t contact Royal my reservation is at risk of being canceled normally I would ignore this email since I know it’s an error on their part but being I leave for Barcelona in 21 days figured I should investigate. I check the invoice sent with the invoice I have same exact amounts yet they say I owe $654. Next step log in to my cruise planner no balance shown. Final step go to the payment site on Royal there is the $654 outstanding balance again. Now I’m confused so I finally make the call after the initial research of approximately 10 minutes the person on the phone decides she needs to speak to resolution department and this is where things get weird. She proceeds to tell me they know it’s an error on their end and I don’t have a balance but the only way to fix it is for them to issue me a credit for the amount of the invoice I received $654 once the credit is applied to my card I need to call back and make a payment for the same amount. Confused I ask why can’t I just give you the payment now then you refund me the overpayment she says no that’s an overpayment and not allowed. I then ask why do I need to wait for this mysterious refund before I can make the payment she says because otherwise it’s an overpayment and again not allowed. Being experienced with Royal’s customer service reps I ask for this information and confirmation my reservation won’t be cancelled in writing and I’m told nope can’t do that either instead the calls are recorded and that is the record that I can request if anything goes wrong. So now 21 days before I leave for Europe I need to wait 7 business days for a refund I’m not entitled to but am receiving so that I can then call Royal back and apply the amount back to my reservation. Has anyone dealt with something similar this seems completely insane to me?