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About kwb101

  • Rank
    Cool Cruiser

About Me

  • Location
  • Interests
    Long cruises to interesting destinations
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call
    Haines, Alaska

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  1. Although it didn't have any bearing on my getting the shop card vs. OBC, I called and applied the FCC on Friday, and the nice lady said she'd check with her supervisor and get back to me re: the $25 card. I didn't expect anything to happen. The phone rang late morning Monday, and it was her, reporting that her sup had called HAL and had gotten back the full (?) amount of the card. I told her how much I appreciated her effort and quick resolution. This isn't the first time I've had this experience with them. We live about 2 miles from the BB store, so it's 'way too easy to get there and buy lots of good stuff 😜
  2. That was my recollection, too, and was surprised that the TA said it was January.
  3. For the big-box TA, the agent I spoke to said they went to shop cards in January.
  4. Please forgive me if I've missed it, but I would think that, at a time like this, the Legal department is the controlling entity for any communication - period. This explains the delays, prevarication, silence, and just about everything else being complained about. It may well be that management agrees (and may well have suggested a course of action (or non-action)), but Legal almost certainly has the final say in just about anything, and likely has initiated many things as well. I think management may not have the free hand to say or act that everyone thinks it has.
  5. I was told that our ~$800 balance would stay in our Mariner accounts.
  6. HAL posted a webinar to TAs today that explains about compensation options. I don't have a link to the webinar itself. https://boards.cruisecritic.com/topic/2749272-hal-webinar/
  7. I want to clarify a bit about the shop card amount: at the moment, we're getting $1070. Before the FCC was applied to our booking, the shop card was $1260. I think that the shop card amount is based on the fare from the cancelled trip. If this is true, they're not including the 25% bonus taking the FCC instead of a cash refund. The TA is still swamped, and there's no rush, so I will call them in early June to see if this is the case, or that there's been a mistake. I will keep you posted.
  8. The lady I spoke to said some other cruise lines were now letting the TA offer OBC, so it all must've switched at the beginning of the year. it used to be that HAL was one of the few to offer OBC, and the others offered shop cards.
  9. I thought you got the shop card no matter what. The nice lady (sadly, I can't remember her name) said that they went to those and stopped giving OBC at the beginning of this year, when a contract expired. (I remember seeing that other cruise lines the TA represented already had the shop card as a bonus...although I've seen mention here very recently that they're now giving OBC; I can't keep up.) It may take a little longer to do the booking, but it should be worth it: the kind of money you get for many trips will buy you a lot of TP and water there 😉 Good luck!
  10. Yes, that's the word she used (although I think it referred to the cancelled voyage). (It turns out they got the amount wrong (pulled from the voyage they cancelled, not the one I booked in April): it should be $1260, but no rush to correct this.) I hope others can get their cards fixed.
  11. A sea change! Just got a call from Big-Box TA, and the nice lady I talked to last week told me that she'd talked to her supervisor, who called HAL, and through various machinations, reinstated our original shop card ($1070). She suggested that if anyone has a similar problem to call them (no rush, as long as it's before the voyage starts), and explain that you had a shop card for a certain amount. They may be able to reinstate it. Good luck!
  12. The big-box TA ending in "o" went to Shop cards about six months ago. Fortunately, we had everything booked earlier, and got real OBC. Not only has this change happened, but the amount of the shop card is lower than the OBC previously given (at least 1% of the regular fare ("cruise package").
  13. We've had other FCCs for missed ports, and they did indeed reduce the amount of the OBC/shop card. However, in this most-recent case, the $1260 shop card shown on my booking confirmation in mid-April dropped to $25. Had the FCC not been applied to the "cruise package" (the term on their booking confirmation) but shown as a payment, we'd still have our shop card. I know they can apply to whichever one they want: it's their decision.
  14. Thanks, see my posts 4 and 5, above.
  15. I think you've put it well. There must be some benefit to HAL, but those of us who use this TA get zero out of this booking, as does the TA. I don't know why HAL doesn't show it as a payment, which would make everyone whole.
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