2guysabz

Tonight in Compass Rose I had the worst meal I have ever had on any cruise. The appetiser, duck terrine with hoi sin sauce, had no hoi sin sauce and was a served as a wet sloppy warm mess. My tandoori chicken was just beyond any explanation and inedible. The chocolate mousse with mango sauce was not set or chilled and just awful. We had food and service issues at the beginning of this cruise and provided mid cruise feedback. We have given them time to sort things out. Unfortunately, although service has improved, the quality of food has not. In Prime 7 the other night the surf and turf was served with very undercooked lobster. On pointing this out, the server removed the lobster from the plate with a fork onto a side plate. Then replaced it minutes later with a fresh one. One would have thought they’d have replaced the entire dish. We have heard numerous complaints about the food and service on board. This is our first ever Regent cruise and for a special birthday we exceeded our normal budget by some margin. It has not lived up to the hype to which Regent promote themselves and has fallen massively short of previous experiences on Silversea, Crystal, Azamara and others. Needless to say, we will not be sailing Regent again.

We have had 2 tours so far and the guides have had excellent English and been very gracious. Can’t fault that in our experience although have other reasons to fault Regent.

Currently on this same cruise and fully concur. Appears to be woefully understaffed. Long waits for seating at Compass Rose for dinner and Veranda breakfast crowded out and had to sit outside in low temperatures. Coffee arrived as we are leaving. Late delivery of room service breakfast. One server and bartender in a busy Meridian Lounge. When you say anything they just say sorry it’s very busy. Not had sight of the food and beverage manager or any other supervisory persons. Hopefully things will improve but if not our first Regent experience looks like it will also be the last unfortunately. We are not overly fussy cruisers but we do expect a certain level of service. So far, Regent does not appear to be a patch on Silversea, Crystal or even Azamara despite it being far and away our most expensive cruise to date.

Was really excited about our November cruise on the SS Explorer until we watched that programme. Cringe is right. I’m not watching any more episodes!