Pretty sure you got some bad info somewhere. When I switched PVPs, I called from my regular phone number to the new PVP I wanted, he took care of everything that I needed, never had the chance of losing the cabin I wanted. After we finished talking, I then sent and email to him that stated my wanting him as my PVP. @Elaine5715 was able to do exactly as I did. I think maybe your PVP just wanted to feel special.