We had booked a shuttle Round trip for my wife & me from MCO to PC & a return from PC to MCO for 7 of us . We had a great driver going down she text to say where she would be waiting & to give her a call when we got our bags . We had no issues at all .On the way back with the whole family , again we were text while on the boat where they would be . We all did self assist went to the meeting place & were met by a nice woman showing which van we were in & showed us our driver. Again no issues . I would use them again
Sorry you had an issue