Princess’s on land guest support is appalling. Sure, this guest will be able to correct this issue on board, but when an erroneous charge is applied before the cruise, on land support should be able to correct it. The land reps do not seem to be empowered to do any problem solving or corrections, which is incredibly frustrating. I love the Princess onboard experience, but my interactions with the land side - including zero response to email requests for help, have soured me on the brand overall.