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tromvest

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About tromvest

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    Cool Cruiser

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    Dallas,Texas usa

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  1. My husband, myself and my son all posted using twitter and did not put @celebritycruises but posted it as @celebritycruise. (No s) and we didn’t receive our 2 points either.We also completed the 1 point activity in August and we each did receive that point. I’m calling now.
  2. I am waiting as well for the points to be posted from the July activity. I called Celebrity last week asking when I should expect to see the points added to my account and they said it would be within two weeks of the following month. That should be by August 14th, today. I don't see the points added yet.
  3. So, here’s what’s happened since my original post. I got an email from Captains Club saying that they’re working on it. I decided to log in this morning and check both my husbands and sons accounts. I held my breath and logged in.... Now, my son whose name is Michael John is now Michael William. They also changed his birthdate and made him three years younger. My husband, John William is now John John. And... the user name and password for my husband now brings up my sons info and vice versa. Both of their past sailings are still incorrect. the one bit of good news is they have their original captains club numbers back. Its a work in progress. They really are a disaster over there in the IT department.
  4. Somehow Captains Club has gone into two of my family member accounts, husbands and sons, and assigned completely new CC numbers, eliminated sailing histories and past and upcoming cruises. Ive called Celebrity and someone is supposedly working on it but the problems have gotten worse. This is not the first time this has happened over all of the years. They've messed our accounts up before but this is by far the worst. Has this happened to anyone and if so is there a department or competent contact person that you have used that can fix this? I'm so frustrated! Thanks!
  5. We moved from the May 26,2020 cruise to the May 4, 2021 cruise as well. It’s a fabulous itinerary that hits all the spots we want to see. Praying this nightmare is over soon so we all can start focusing on cruising again.
  6. Is Select Dining held on the upper or lower level of the dining room on the M-Class ships? Thanks!
  7. I wouldn’t count on Celebrity to work things out in your favor. I’ve been sailing with them for over 20 years and if it’s one thing I’ve learned it’s I’ve had to be proactive with my reservations if they’ve gone in and messed things up. Which they have several times over the years. on this sailing our triple concierge cabin went to a guarantee status about two weeks ago. I then noticed yesterday morning by doing a mock booking the cabin we were reserved in originally for over a year was back in the general inventory and we had no cabin at all. I called Celebrity and ended up canceling our third passenger in the cabin as he no longer was interested in going after Celebrity has messed things up with us so many times. I was then able to grab that same cabin as now it is just a double cabin and not a triple after the Revolution. If I had not noticed it the cabin would’ve been grabbed by somebody else. Celebrity has continually messed up my reservation and I wouldn’t be surprised if this cabin will go back to a guarantee status. Anything is possible with them.
  8. CruiseMickey: I booked with a travel agent. I contacted him and he said he is looking into it. He happens to be on a cruise right now himself so I'm not sure when he will find out anything. I'm glad you could get confirmation from your travel planner. There are advantages to booking direct that's for sure.
  9. I’m on the first sailing after the Revolution ( May 26-June 4) and my sailing still shows guarantee.
  10. DeninAntigua: I appreciate the phone number but in the typical Celebrity fashion they have no idea what I'm talking about when I mentioned the "affected list". Agent said there is no "affected cabin" list and they have no idea at this point which cabins will be reconfigured. I'm glad you got good news that your cabin is unaffected.
  11. DebinAntigua: I'd like to call back and see if a different Rep has the "affected cabin" list. What number did you call? Thanks!
  12. I just spoke to a Celebrity Rep regarding my triple C1 cabin on the May 26,2020 cruise (First cruise after the revolution). My reservation now says Concierge Guarantee instead of the assigned C1 cabin that i had originally booked. She says that they have no idea when the Constellation sailings from May 2020-April 2021 will be "unblocked" and therefore she can not tell me whether or not my triple cabin will remain a triple cabin after the revolution. I did a mock booking for a May 2021 and the deck plan for the Constellation removed many of the triple/quad cabins and made them doubles only. Unfortunately, my aft C1 looks like it will only be a double. That is, of course, if that deck plan is correct. I will have to try and be patient and see what happens.
  13. Cachouonacruise: Hi! You and I were having an exchange back in February regarding the millennium reconfiguration on your C1 which would no longer accommodate 3 in a cabin. I believe we are now facing this issue on our may 2020 cruise as we are currently booked in a C1 aft triple and i believe the capacity of that c1 cabin is about to change to double capacity only.Can you please email me privately and share the outcome of what celebrity ultimately did to resolve your situation? Thank you, julie tromvest@aol.com
  14. I am currently looking for fares on Flights By Celebrity and Choice Air for a cruise in May from DFW to BCN and then VCE to DFW. I was told by the representative from Celebrity Choice Air that Flights By Celebrity is the new site to use for booking airline flights and that Choice Air is not a functioning site and can only be used to view fares and can not be used for booking. Has anyone booked through Choice Air online? Thanks!!
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