We were on this cruise as well. I have to agree with everything Oldies123 reported. Many of the public restroom facilities were broken. In my opinion the food options in the main dinning room were poor. In as much as the crew on the Oosterdam were exceptional, overall HAL did a very poor job with communications before and during the cruise. One big complaint from me was shore excursions. There was a gross lack if information presented. One example was the trip to the Leaning Tower of Pizza. The bus was parked a mile away and we had to walk in 80 degree plus heat! This was particularly difficult for more elderly passengers. As to the Venice docking issue, HAL di know year ago that they wouldn't be able to dock in Venice. However I noticed that MSC, Viking and Norwegian wee able to dock in the Mestre commercial port. Why not HAL? Overall this cruise was substandard to what I expect from HAL. Yes, they are starting up in the Med and are short handed but this was not anywhere up to speed.
So there's my 10 cents!!!!!