Since the restart we haven't been getting the surveys. On a recent cruise we were talking to the Hotel Director and mentioned it. He looked into it and found out our email was marked that we opted out. I don't know how that happened, but he had it changed.
While you would still have to call in or talk to someone about it; hopefully it will be easier if that is something they know to check.
We bring a 4" mattress pad with us every cruise; it is a California King size. The width is perfect for the two twin beds pushed together on the ship; it is a little long, but we just fold that down and never have a problem.
We called the toll free number listed 1-833-570-2594. They answered very quickly and processed our applications right away. You should have your Travel Authorization number you received after submitting it to give them when you call.
I really like the idea of a small card to indicate that you want the compass. It would be great if there were a few other common requests listed and space to add anything else. We typically want one extra pillow and may need a few more hangers; with the room stewards being very busy on turnaround day this would be easier than trying to track them down or leave a message. I know we can just leave a note, but it feels like it would be easier for everyone to have a common method.