Copy and pasted below. Maybe this will help?
In the event any portion of the cancelled Cruisetour's fare was paid using a previously issued Future Cruise Credit, that FCC will be returned to their Mariner Account and extended to be used by December 31, 2023. Non-cruise fare purchases through Holland America Line such as Flight Ease air, pre- and post-cruise hotels and transfers, shore excursions, dining, gifts, and spa treatments will also be refunded to the original form of purchase. If any portion of your clients’ travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply.
We recognize that this change may cause your clients to incur unexpected expenses, such as air change fees. Reimbursement of reasonable non-refundable expenses will be considered on a case-by-case basis. An Out-of-Pocket Expense Reimbursement Form is available on our website; please complete this form and submit it, along with any relevant receipts and documentation, for review by our corporate office. If they purchased independent vacation travel insurance, please submit a claim through their carrier before submitting a reimbursement request for denied or partially paid claims.
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