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About Vitalsign

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    Cool Cruiser

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    Caribbean/Central America

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  1. The law is actually 14 days so get your facts right I am sick of every time I post you have some clever dick answer Im leaving now til this is all over and then perhaps I won't hear from you again And hopefully you'll cruise with another line in the future
  2. And both of you have only put negative posts on this board over the last couple of months - all 9 of yours since Sunday!!!
  3. Well actually although I have received one refund I am awaiting another as I had 4 cruises booked this year but I'm patient and what's that got to do with my post regarding other cruise lines doing exactly the same thing as TUI? Other lines' cruisers, as I said, are having the same problem contacting them to change bookings
  4. Have any of you complaining about refunds and credits looked at the other other cruise line posts? because I have and Carnival and P & O cruisers are having exactly the same problems as TUI/Marella cruisers in getting refunds, an inability to contact the lines and being offered credit notes So it's not just TUI the whole cruise industry is unable to cope with the demand
  5. An infinity balcony sounds very interesting I wish you a wonderful cruise
  6. Well done - good deal however it wouldn't do for us as we never spend much time on the balcony so have stopped booking them and a large ship full of children/teenagers is a no no for us too
  7. September will be early enough for me at the moment and even later if the situation doesn't improve that much 😎
  8. I know it doesn't I was saying it should
  9. Bishop84 - yes you are correct The Celebrity cruise the same as Marella? Did you get all inclusive drinks package and no tips?
  10. It should read UP TO 12 months from your departure date shouldn't it?
  11. TUI have been given €1.6billion to help them by the German government according info online so that should keep them afloat - excuse the pun
  12. Oh PC don't think like that please 😘 On a serious note the refund would go into the estate of the deceased
  13. I hope that TUI realise what upset they have caused by their confusing refund policy BUT that in the future they will acknowledge those cruisers who have stayed loyal to them when this is all over and offer loyalty rewards like other lines
  14. Nancy this is really bad news about your brothers refund. Does your brother have an email address? When I booked my cruise in the TUI shop they sent me a confirmation email If your brother has one could he not email the shop as the email address of the person who sent the confirmation was on the email I received He could then quote his booking number etc and maybe get an answer from the shop that way. I hope so
  15. Read what the cruise add ons gives you Usually it's what I said which people who use other lines may need I've had annual cover with numerous companies and now with UK Direct through Nationwide and as I've always done fly cruises as a package have never paid for the add on My husband had a large medical claim within a month of taking out Nationwide insurance and they paid the bill to the ships medical team and the bill for tests etc in the Dominican Republic without question This was the first time we had ever claimed whilst cruising regularly over the last 15 years so were very happy We have had ports cancelled a couple of times but accept that that can happen due to sea/weather conditions so wouldn't have claimed anyway If you sail with other lines you will probably need the extra cover Of course due to Coronovirus insurance cover may change even more in the future.
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