Nuts4pi

These comments, and others like them, are the reason why we always book directly with AZ (preferably while onboard a cruise). We get our Booking Confirmation invoices & Guest Ticket Booklets directly from them (& with 2 cruisesscheduled, we have all the documents we need). Perks offered by TAs, to us, is not worth the issues ultimately created by using a 3rd-party to book our cruises. JMHO.

Are we to assume you're talking about insurance NOT through Azamara? How does it compare to an AZ policy added on to a booking? Which is better? If external, what are some of the better companies recommended to obtain a travel insurance policy? PS - we're US based Jean

Just an FYI...a Roll Call has already been set up for this cruise. Questions & comments about this journey should be posted there. Thanks!

Yes, my login is the same on both sites (using my email address). Not sure why yours didn't work! 🤔 Not sure if using this link makes a difference (takes you directly to the login screen): https://seaware.azamara.com/touchb2c/#/dialog-proxy/login-page

The correct link is this: https://seaware.azamara.com/touchb2c/ Click on the profile icon in the upper-right corner to get to the login screen.

See attached image, Kathleen.

Can you provide a screenshot of what you see when you log into azamara.com? One of us here may be able to help further - don't give up! 🤗

Exactly! Just like I said! 🥴

The issue @JaneStarr has is with the date. Their cruise embarks (not debarks) in Venice on 22-Aug-2023. My only thought is these "errors" are meant for the cruises prior to the 3 mentioned (& probably shows up as SEs under those itineraries) as pax will be debarking at those ports.

Are you logging into the US site or a different site? Try a different country site by clicking on the flag at the bottom of the home page.

@kcl491, did you see my post above with the images (#1492)? Here is what you should click after going to Upcoming Cruises:

THANK YOU for letting us know about this "glitch!" I was also able to log into the site (even though I'm in the US) and found ALL my history AND CORRECT TIER/POINTS! I was able to see my past cruises, including the one from March, though no points awarded as the info is coming from the Celebrity/RCCL website & that last cruise occured after the transition. I downloaded both pages (Upcoming & Past Cruises), which I hadn't done prior to the transition, so I now have PDF documentation of what my points should be!

Click on the profile icon (may be next to your name if on a computer vs. a mobile device). The following image was captured using my smartphone. From the drop-down menu, choose Upcoming Cruises. You'll see your status in the upper-right corner. Clicking the circled "i" will show the full info. In my case, the IDN & Tier are, once again, incorrect! 😔 You can also access your Upcoming Cruises from the drop-down menu on the home page (the 3 horizontal lines on the top-left).

Well, at least the correct account is showing somewhere! 😏 Again, recent points (at least from December to present) have not yet been added. I think they're just trying to reconcile accounts transferred over before they add "new" points.

Showing that way on both sites (Azamara & SeaWare)? I ask because ours WAS correct a week ago, yesterday was back at 0 points, & today it's correct again (minus recent points, which they haven't added to anyone's account yet, from what I've heard).

When did you submit your form? I'm not sure they've gotten to all of them yet as points for our 2 recent cruises haven't been added to our account. However, they at least have our account # & tier corrected on both the Azamara & SeaWare sites.

Cruises & Shore excursions

I wouldn't hold out hope for it staying that way! I logged in today to see my loyalty account changed in BOTH sites (Azamara & SeaWare)! Recall that almost a week ago I reported here that both sites finally had my account # & tier corrected & most points were back (just missing points from 12/2022 & 03/2023 cruises). Now it's all just totally wrong! 😔 Hoping upon hope that they're just trying to straighten it out based upon the email I sent them this past Tuesday. Time will tell. Azamara website: SeaWare website:

After logging in, click on the menu link on the upper-left of the page (3 horizontal lines), then click the down arrow next to your name & choose Upcoming Cruises.

When you log into your Azamara account & click on "Manage my Reservation" (or book a new reservation), you are automatically taken to the SeaWare site (SeaWare is the booking system that AZ now uses). THAT is the site where the loyalty account number, points, & tier have not yet been synced with the transferred RCCL records (Celebrity CC & Azamara AC). Hence, the "placeholder" new number, etc., that is supposed to be updated by the end of June (we'll see). You use the same login info that you use for your AZ account if you choose to go directly to the SeaWare website. I can't address your question about Choice Air as ours is done independently (we're given no option to add it to our reservation either).

Both the AZ & Seaware sites now have our correct AC account number, though still missing points from our 2 most recent cruises. Up until a few days ago, the Seaware site had us with a new loyalty number, Adventurer tier with 0 points. Both sites have our upcoming (2/2024) cruise listed correctly (we even added the land tour a few days ago & everything updated correctly). Bottom line: we're seeing some progress! 😁

Ummm...marketing is related to sales, which is often generated from website traffic (along with referrals from TAs & previous customers). Current situation with the website is generating negative feedback, resulting in fewer sales. Hence, the marketing team is stepping up in hopes to get more sales. Business 101.

So, I guess @Blag will be happy you're back "on topic" with more negative comments. 😏

So, who else got this postcard in the mail? I guess the sales are down (surprised? NOT!) so they're trying to drum up more business. Good luck to them while their website is still a mess!

Well, I've had mixed results in my online account... Azamara Circle (AZ website): Correct account # & tier, but points showing is from May, 2021 (i.e., missing almost 600 points from 2 recent cruises). Azamara Circle (Seaware site): New account # w/ tier set at Adventurer, zero points. Totally wrong! Future Cruises: While onboard our March cruise, we booked the 2024 Rio Carnival cruise at the very last minute before the website transition. We received the email confirmation showing our deposit made & OBC awarded. This booking has shown up correctly through both the AZ & Seaware sites, albeit the OBC is not showing $$ amounts (just 2 coupons for 2 guests). We wanted to add a post-cruise land tour. The price showing through the "Manage my Reservation" link was several hundred dollars less than looking at it as if making a new booking! So, we went ahead & added it to our reservation (done online via the Manage link) & the updated invoice is correct. However, we have not yet received an emailed confirmation copy of the updated booking. I'm sending an email inquiry with copies of all our documentation showing what we should have, & asking them to send the updated document showing the added land tour & new price (yes, I've taken a screenshot of what it shows online). Will let you know if I get any results from my inquiry. FYI - I'm trying 4 different emails, too! Hoping that at least one of them generates a positive response. 😏