Nuts4pi

Can you, or anyone else on these boards, confirm this is the email currently is use after the transfer/breakaway from RCCL? What about this one? Any good?: customerservice@azamara.com

How do you know it "worked?" Did you get a "real" reply from it? I always thought the address was customerservice@azamara.com (i.e., no "Azamara" to start).

So, these are just my honest thoughts right now due to so many negative posts & complaints under this topic... I think it best if people stop looking at their online account so frequently! Of course it will change day-to-day while they work out the bugs! Whether you're sailing in a few months or a few days doesn't matter. Don't worry about final payment being due - Azamara is NOT canceling bookings due to non-payment! Want to check in? Do it at the pier. Want shore excursions? Book 3rd party or wait until you're onboard to book them with OBC or a CC. Many recent cruisers have said the shore-side/website errors are not showing once they're onboard (i.e., the records are CORRECT on the ships). If every one here would take a deep breath & leave the shore-side people alone for even one week, they can focus their work on straightening out the website mess. Most of all, DON'T SWEAT THE SMALL STUFF - JUST ENJOY YOUR CRUISE! 😊🚢

Did you not receive an emailed copy of what you booked onboard? That copy will give you the breakdown of charges & you can calculate what portion of the total invoice the loyalty credit is based on (usually just the cruise fare, less the amounts of promos applied). Depending on what level you were at on the 1st leg of your b2b, use that percentage to match up with the lcv credit shown on your "incorrect" invoice, then calculate what it should be at your new level (5%, 6%, etc.). Deduct the difference from the amount showing you owe online (or with your TA).

Question regarding the support form... I filled it out completely, checked the "I agree" box, then scrolled down to click on the "Submit" button. To my surprise, there wasn't one - only a "Get Help" button! I clicked on that & it took me to a blank page - no confirmation of it being sent or anything! Has anyone else run into this problem?

Click filters, choose what category you want to filter & pick your options. Scroll back up & click the little arrow on the left side of the category you just completed to go back to the filters categories (NOT the browser's back arrow). Choose another filter category & the option you want. Continue this until you finish the last filter you want. Do NOT click the search button. Instead, just scroll down to see cruises available with the filter(s) applied. All filters applied: Scroll down to see filtered cruises:

Ran into the same problem trying to look at a possible cruise to book. The "Continue" button stopped working on the # of passengers page!

I agree with the newbie who posted their onboard experience. We are seasoned AZ cruisers & I can emphatically state that our onboard experiences - both pre- & post-sale - were exceptional. What happens on the ship is nothing like what's going on in the back offices; they bend over backwards to accommodate any concerns you have or conflicts that need correcting (although, the ship's records are usually correct, despite the inaccuracies that appear when you log into your AZ website account). Bottom line - do NOT let what's happening with the website transition deter you from your scheduled AZ cruise. Once onboard you'll be glad you went!

Our Feb 2024 cruise also has the same Guest 1,2 $150 OBC listed. However, we booked onboard Mar 15th and it should show the additional "CRUISENOW" OBC of $300, which it does not. However, we do have the emailed booking confirmation with the correct OBC info listed so, at this time, I'm not too worried about it being fixed since we're not sailing in the next 120 days.

We are in the US and have NOT (yet) received the aforementioned email. Maybe it was just sent to those sailing in the next 120 days? 🤔

Try logging in on a desktop computer. You'll see different info using it over what you see on your iPhone or iPad (both of them use the mobile site, not the full desktop site).

Very interesting as I, too, show 2550 AC points (too high) with the tier showing Discoverer Plus (correct) when logged in using my Android phone (i.e., the "mobile" site). However, when I log into my account on my computer (tried 4 different browsers), my AC# is correct, but tier says "preview" and point total is zero! Another interesting thing I noticed while checking the site in 4 different browsers on my computer (i.e., the "desktop" site) was the deal offered. Three of the 4 browsers offered $750 OBC & 50% off 2nd guest on select 2023 European cruises (same as what shows on the mobile site): In the 4th browser (MS Edge) I'm offered $500 OBC & 10% off select sailings July 1 - December 12, 2023!: Looks like there's a LOT of work yet to be done, including fixing the differences between what shows up in the mobile site vs. the desktop site. However, our next AZ cruise is not until Feb 2024 (showing in my upcoming cruises with the correct balance due but missing OBC). I'll be patient & not worry until final payment is due. 😉 FYI - I'm based in the US.

In your case, click on the year in the upper-left corner. You'll get to quickly roll through the years. This method was mentioned here several pages ago (with the following picture).

Click in the birthday box, then click the year at the top (2023). A new window will open where you can quickly scroll to your birth year. Then just scroll forward or backwards to your birth month & choose the day.

Since it just now showed up on the US site, maybe they've just not applied it to the international sites yet? Here's hoping ALL will get this offer (though the 40% off all guests was a better deal than 50% off the 2nd guest).

New booking offer now on the website...

Click on the circled "i" next to your Azamara Circle #. I've partially covered my number in the picture below, which shows where to click... A pop-up shows your tier & points balance...

The booking system works onboard, so go ahead & get your "Cruise Now" bonuses for fall cruises. Be sure to have them email (& print) you copies of anything booked so it shows your Loyalty status, price, & OBC. The booking will ultimately show up under your "Upcoming Cruises" but may have errors (Loyalty status, missing OBC, etc.). We did that last month & although it’s showing up online, there are errors. I'm not concerned at this early date as I'm sure all the website issues will be resolved within the next few months. Just take a breath and go with the flow for now.

Previous posters stated all was correct once onboard for their cruise, so you most likely won't have any issues. Take your paper copies of the booking receipt & paid SE receipts for backup, just in case something isn't right once you check in.

IMO, there are plenty of bars onboard the AZ ships without the need to add yet another one (within a cramped area, I might add). Also, drinks served in the Atlas Bar are available for purchase at ANY onboard bar! We were on the Onward recently (Caribbean Holiday Cruise). I agree with Riocca that the ceiling looks hideous! Not sure what they painted over, but I'll bet it was better than what they have now! That being said, I certainly hope they do NOT change the existing function & decor of the Drawing Room on the Journey!!! It's been a quiet place to go & we love it as is.

While on the Journey last month, we were told that converting the Drawing Room (a.k.a., library) to the Atlas Bar has been nixed! Many passengers cheered knowing they'll still have a quiet place to go & the beautiful painted ceiling will remain.

We have the correct loyalty level showing with points too high also (but I'm not complaining, LOL). Future cruise booked on March 15th while onboard the Journey is showing, but the invoice amount & OBC are incorrect (plus it doesn't reflect the deposit we made). Not worried about it right now, though, as we have have the paperwork & confirmation email with the correct amounts, plus the cruise is 10 months away (Feb 2024).

Can you get a "no-name" sparkling water under the Premium or basic package without upgrading to the Ultimate package? If so, is there an upcharge?

Here's the entire email received.

This is what transpired on the previous, reversed route, for the port in Angola (November 2022). Just trying to confirm what the plans are for the upcoming cruise Mar 04, 2023. Also, that country was not mentioned in the email we received this past January (shows a 2022 date but it was received January 13, 2023).