shanni-shanni

1 hour ago, JazzyV said:

What department did you email?

When I was trying to find out about a cancelled cruise, I got no response to the guestrelations@hollandamerica.com emails I sent, but heard back the next day when I emailed reservations_submit@hollandamerica.com.

I did sent them to

guestrelations@hollandamerica.com

But what different does it make? It is still one of their department.

Tom

I have found that my email to HAL have been ignored. No answer at all.

Anybody else have the same experience?

Tom

44 minutes ago, Sea42 said:

Do you not have credit card records for the first cruise? Emails from subsequent bookings? Working with a TA? I would not depend on any company to keep track of what they owe me!

I have tried to keep track of them.

But HAL's email and web-site constantly changed the amount of FCC for no reason and both my agent and I got tired of trying to correct them , especially part of the amount are extra awarded to us. Even now the amount of available FCC on 'my account' is not correct. We just want to get to the end and use them all up and be done with them.

Hopefully there will not be a next time. Our next cruise is April, 2022 and that should be a go.

Tom

With three consecutive cruises cancelled since April 2020 I had received various refunds and FCC.

But since each cruise was cancelled I immediately booked another with the existing FCC then .

As a result I cannot keep track of what the amount of refund or FCC I should receive after the third cruise cancellation. I just have to rely on what HAL did is correct.

Oh well I imagine HAL would not short change me.

Tom

I called HAL and got it all straighten out.

It is allowable to use your FCC to pay for the total amount of fare.

There were numerous HAL website glitches regarding my 'Account FCC' leading to false amount being posted on my computer.

Tom

1 hour ago, USN59-79 said:

I suspect there is a percentage limit.  We just booked a B2B2B on the Noordam for 2022.  We had about $3400 FCC.  The TA used half of it on the first cruise and half on the second and none on the third.  We had to put a $1200. deposit on each cruise and the FCC could not be used for that.  Not a big deal, as we can cancel by November 2021 and by then we should know if it is a good idea to cruise in Asia in 2022.

If there is a percentage limit, shouldn't HAL tell you the condition at the time when given the choice of refund or FCC?

Tom

Well, may be I am right.

I did a mock booking on an Alaskan cruise and the amount of FCC I can use is also fixed at an amount less than the cruise price, and that is not including the port charges and taxes.

Tom

Please disregard this post.

My agent just informed me that my Japan cruise booking is a special case and there is a limit on the amount of FCC I can use.

Tom

It appears that there is a ceiling to the amount of FCC one can use on a future cruise.

When I rebooked a Japan reposition cruise for 2022, I can only pay for $ 60% of the cruise price with FCC, even though I have enough to pay for the whole price.

The other 40% has to be cash.

Tom

My TA just informed me that FCC is applicable to Flight Ease.

Tom

Do you still get OBC for being Carnival shares owners?

Tom

Can you use FCC for anything else other than paying for a future cruise?

Tom

Got all my refunds and FCC which we apply to our future April 2021 cruise to Japan.

Tom

Let me see.

If I cancel my upcoming cruise in 2021, I wonder when I would actually see my deposit refunded.

I was told it will take 4-8 weeks to get to my April 15, 2021 cruise cancellation processed.

If and when they get to my 2021 cruise and  if a bankruptcy does happen, am I better off being a creditor? If not, I would have lost a booking and have to start from scratch again.

No, I'll stay and support HAL.

Tom

Just went above $ 16.00.

Tom

It has gone up to $ 12.89 after hours.

Tom

Last I looked it was $ 9.99.

Tom

I have asked about booking future cruises.

How did it get hi-jack to FCD?

Tom

Do you get a really good deal booking a future cruise when on a ship?

Or do you just get some SBC for booking under the 'welcome back' promotion, which you can get if you are booking within a certain time period after the last day?

Tom

The death rate from flu is much higher than Covid-19.

https://abcnews.go.com/Health/1300-people-died-flu-year/story?id=67754182

There are also vaccine/treatment on trial for Covid-19

https://time.com/5790545/first-covid-19-vaccine/

https://bc.ctvnews.ca/covid-19-treatment-co-created-by-ubc-researcher-begins-clinical-trial-1.4827835

Tom

This also.

https://bc.ctvnews.ca/covid-19-treatment-co-created-by-ubc-researcher-begins-clinical-trial-1.4827835

Not just a vaccine but a treatment.

Tom

One issue that the present passengers from the Westerdam face and nobody has mentioned anything yet.

What happens when their prescription medication runs out?

Tom

Got a new camera at Christmas.

Very easy to use.

Tom

5 hours ago, terrydtx said:

Wow, that is a great deal, you are only paying $32 pp a night for the cruise. HAL must be counting on you to lose a lot at the casino, LOL. Have a great cruise!!!

Or in the past.

Tom

47 minutes ago, DaveOKC said:

They find you.   It is based on your play in the HAL casinos.  When you go to book, your TA should see it appear on the booking.  You can try calling them, but when I did that they said "not qualified".  Then a couple of cruises later our TA (a HAL PCC) told us that it showed up on her screen when she went to book the new cruise.  It is not on ALL cruises I understand and it can range from 5-30% discount I have been told.  We normally get 10-15%.

 

This is not the same as a casino OFFER, which usually is a free or highly discounted fare and comes to you by email or direct mail (I never have received one of these).

 

 

Sounds like you have to be a past gambler to receive these.

Tom