ebeluga

I'm happy to report that Ocean Ready crew called back and left a message this afternoon (yes on a Sunday, call probably from oversea which is their Monday) and informed me that the 50% discount medallion net purchase issue has been resolved on the app. I immediately logged onto the app and purchased it for my upcoming cruise. For reference, I called last Wednesday 9/28, first talked to a customer rep who seemed to have dealt with this issue before and asked her to check if I have more than one captain circle account. She checked and there wasn't so she transferred me to Ocean Ready. The rep at Ocean Ready whom I talked to also gave me the impression that she had dealt with this before and said she would open a ticket. It would take a few days and she would call me back for an update. She did keep her words!

Agreed. For that reason, I am seriously considering cancelling my world cruise 2024 to get my deposit back.