ROXIETHEHORSE

4 hours ago, PacnGoNow said:

That’s a good one.  I thought they were on the Sun Deck forward section?

Is it possibly a bid for a Penthouse Suite? 

Not shown on the current deck plans as being an Aft facing. Or, is it an error on the UG bidding software?
 

They just did a dry dock in April, so deck plans should be correct. But, who knows?

If you have a TA/CVP I would have them investigate.  

I think it must be an error on their side…here is the description listed:

Vista Suite

The Vista Suite features a spacious stateroom and aft-facing balcony.
 

I also only see them shown forward on the deck plan. 
 

I just want to know exactly what we are bidding on. 🤪

Received an email with bid options for Oct 7, 2023 Enchanted Princess. It lists an aft facing Vista Suite. I cannot for the life of me find an aft facing vista suite on the deck plan.

Does anyone have any idea what deck this would be? 
 

TY!

It has been our experience that if there is anything that you would like for breakfast, just let them know ahead of time, and if they have it on the ship, it will appear on your breakfast plate, We had a standing order for lobster and swiss omeletts with avacado slices on top. Every. Single. Day. 

Are you using dashes in the phone number? I have the same number for cell and home entered, both with no dashes.

ETA…and no () around the area code. xxxxxxxxxx

I just put in my cell phone number. We don’t have a landline either. Is it not letting you do that?

I bought one for me, then went back and bought one for my husband. Had to buy one, and then buy the other. Both are showing up on personalizer.

There used to be a better list of the suite benefits and amenities than the one linked above. I can’t seem to find it anywhere. It listed things like free laundry and the mini-bar set up and the thermal suite.

Does anyone know where it can be found?

They posted the OBC to our account a couple weeks ago…we sail this coming Sunday.

52 minutes ago, LACruiser88 said:

We boarded the Regal this past October in Civitavecchia.  We boarded at noon and walked right on, no waiting.  We also departed at 7:00 pm.  I'm not sure what time they started boarding???

Cool, good to know, thanks!

We are on the Enchanted out of Rome in October. Our itinerary says the ship leaves at 7pm. What time does boarding usually start with a 7pm departure?

All other cruises we have been on were scheduled to leave at 4pm. 
 

Trying to schedule our hotel puck up time for embarkation day. 🛳️ 

Thx!

The cruise ships have priority in moving in/out of the port.

Have tried Google Chrome, Firefox, Safari…all from iphone, ipad and desktop and cannot log in…technical difficulties.

Wow, for the same $50, back in 2012, you got lobsters, shrimp, crab, mussels, ribs, bbq chicken, about 4 different sides, ice cream and a mountain of baked goods.

55 minutes ago, Rick&Jeannie said:

Not trying to be a smart alec here...but I'd say however number of lounge chairs they have.  I can't imagine them overbooking in this situation.  Imagine the irate pax they would have on their hands!

I think you are talking about the Sanctuary. The Enclave is like the Thermal suite on other ships. 😬

15 minutes ago, Sea Hag said:

There's no room service on the last morning. Recommend buffet if you're looking for fastest, but they move you through in the mdr very quickly that last morning. If you decide on mdr, you might want to order whatever is the featured dish. That comes out faster.

If you are in a suite I think you can get a limited menu breakfast room service…I recall having a breakfast delivered at like , 6 am when we were in a suite, but that was a few years ago.

Anyone know how many “a limited number of passes” are sold for the Enclave? Enchanted Princess.

17 minutes ago, coops said:

Its limited to 15 alcohol drinks per day. 

That is definitely a copious amount in my book. 😬

1 hour ago, ceilidh1 said:

Great - I hope they let us TAs know the code sooner rather than later! Lol

She said it was a special code for cruises that are paid in full. I can’t believe I am the only person with a paid in full cruise who wants to upgrade from Plus to Premium. 😵‍💫

4 hours ago, ROXIETHEHORSE said:

I will give this a try, thank you very much!

I called the vacation planner number instead of the general 800 number. My assigned planner is out…a bounceback on emails ststing this or an updated phone message would have been nice. 
 

So a nice lady was able to upgrade us from Plus to Premium. I told her about your suggestion. She said that was correct…but…a supervisor was able to give her a special code to use that automatically did the upgrade. So now we have access to copious amounts of alcohol for the duration of our cruise. 🎉🎉🎉🎉🎉

Thanks for the help!

1 hour ago, ceilidh1 said:

OP - since you are sailing before the upgraded packages kick in, this "might" be the issue. I would suggest calling again and asking them specifically to upgrade your package and NOT to refare you! I just went back in to Polar and it seems that there is an area in the booking (it's changed from a code as far as I can see) under "Special Requests and Gifts" where the Plus package can be removed and the premiere package added. Doing it this way is no longer an "upgrade" but it works out the same way (it used to be that a code was added to charge the $25 per day but now it seems it takes off the costs of Plus and then you re-add the cost of Premiere and it all comes out correct). I just did a trial with one of my bookings (though it is after the new packages kick in) and it worked, so maybe you can talk the agent through it. You may well get an agent that actually knows how to do their job on the next call!

 

The other option is to stick with Plus and just pay the difference in the cost of the wine you drink...

I will give this a try, thank you very much!

1 hour ago, happy42cruise said:

My problem with the new price and premier package is they rolled it out as of December 14th but the "New items are not available until February 20th", so you are paying $30 a day pp for $20 per day pp benefits.  You don't have access to the enhancements which is blatantly unfair.  Not to mention the inability of their customer service personnel to handle what should be a simple transaction and the very long wait times to reach one.  We sail in January and we will just pay the cost for any items we want that are not included in the plus package.  You might want to just calculate what the cost would be ala cart.  For us it would not be worth it.

We initially just got the basic fare. But, my husband always drinks A LOT on a cruise. So while I don’t drink near as much, the Plus still worked out in our favor. So I upgraded to Plus. The I began seeing posts about Plus level wines not being that great, so I decided we should bump up to Premier because I really enjoy wine.

The Spot.

1 hour ago, ceilidh1 said:

As a TA myself, I was about to post something very similar to this. From what OP is describing, it sounds as if the agent at Princess is attempting to refare/rebook rather than simply adding the code for Premier. I took a quick look in Polar and don't see such a code currently, which would explain the confusion. It SHOULD be available in personaliser but maybe Princess have removed it with the new pricing/packages. (I hear everyone gasping with shock and disbelief right now at the thought that Princess might have rolled out something that they aren't quite ready for...🤣)

 

OP, not sure when you sail, but I would say give it a few days/weeks/months - at some point they will be happy to take your money for the upgrade!

We sail 2/12, so about a month. I have not actually ever had any problems with any booking before. No one is willing to say “I don’t know, let me get you someone who can help.” That would go a long way. 
 

interesting that there is no coding to allow an upgrade. 

Ha, don’t know where the weird emojis are coming from. Sorry about that.

Just now, PacnGoNow said:

Are you on a casino discount or casino fare?  Your fare type may be the problem. Not sure.  

No, full paid regular fare.