lexdisic

My DW has the same problem as your DH - They had discovered an incorrect email address and v.old details and it would rectified within 24hrs - needless to say it wasn't. They did confirm they had correct details for both of us, but it appears neither me or the TA can see them.- only them !

Thanks for that - I'm able to get to the booking add on page but it won't accept payment on my account as it and my DW account shows we have no cruises booked - the information on our profile is from several years ago which was supposedly updated last year and has gone astray. Our OBC has disappeared. I'm reluctant to pay for anything at the moment due to the present situation with the account mess, so its good to know we can do it all on board. Thanks again.

Due to the current account problems, I am unable to book the "Experience More - Essentials " package for our upcoming cruise. Am I able to book this once on board ? TIA

Thanks Jazzbeau and Riocca - Looks like more patience from me is required and hope they at AZ have got it sorted in 24hrs. I did, however, receive an email last week to say it was fixed and nothing changed. 4 Months until our cruise 🤞

Hi everyone. If there is anyone that has been successful in getting their account/reservations/loyalty points correctly allocated to their account, could you please tell me which it is? Long story short - mine and my wife's accounts have been altered/changed either by AZ or myself trying to put them right before this new system. We are now faced with two ways to login - both of which give different results. 1. https://www.azamara.com/gb/login?rUrl=https%3A%2F%2Fwww.azamara.com%2Fhome 2. https://seaware.azamara.com/touchb2c/#/dialog-proxy/login-page Az have again given me 24hrs in which both our accounts should be sorted but didn't say which login option TIA Adrian