lexdisic

Update - On Journey now and recently had coffee presentation talk and they are currently using Lavazza medium roast from previously using Illy

Do you know if they have upgraded the system generally to "High speed" or an extra for fee service

Depending where you are going - some countries are asking if you're fully vaccinated, as stated on our upcoming cruise for visa purposes. What the consequences are if you're not, was not indicated on the application as we are vaccinated anyway. The UK covid pass NHS site, stated yesterday that they are no longer needed for most countries, but cover themselves with saying to check with the appropriate countries and the .GOV website.

Nice to hear success stories about TA's - I am jealous, but lets not forget the reason for this thread - nothing to do with them - just sayin' 🙂

What threw me was the - "When you arrive at the port with your documents in hand" - I was expecting something more than just my passport 🙂 This is what my TA said I should do - Checking-in You can now check in online and retrieve your Guest Ticket Booklet & Set Sail Pass via the Azamara Club Cruises Check-in Portal. The Check-in Portal link sent me to the dead Azamaraclubcruises site At least something has greatly simplified - shame the TA hasn't

Yes it was a package - we normally do our own flights/hotels etc but on this occasion we regretfully chose it due to price - it is a well known online provider and thought naively "what could go wrong" lol. The question is though - what can we arrive at the dock to check in with?

Dependant who you speak to at azamara - I purchased add on's direct with Az and they said they can only forward invoice and receipt to the TA who would then forward them to me - still can't get them

If I don't receive any paperwork from my TA (bought complete package -flights/hotel etc) can I just turn up with the booking ref and account screengrab from Az when I turn up for embarkation ? After numerous requests all the TA have sent me are e-mail links which are dead to the Az "checkin portal". I purchased add on's direct with Az and they said they can only forward invoice and receipt to the TA who would then forward them to me.

Booked with TA - received nothing from them or Az - totally reliant on website

I should be so lucky For the first time in 5 months my DW and me can see our reservations with purchases and OBC at the same time - things have come and gone so many times now that a screen grab is my only hope of keeping them. We cruise in 3 weeks - it would be so nice for this to resolve itself so we can enjoy ourselves without being camped out at customer services 🙂

Mine too - screen grab about to happen me thinks

Thank you fernem - passed that onto DW - very helpful

A strange enquiry from DW - What type of Pilates is practiced on board? TIA

I changed from my usual TA to this one as they had a good deal, but the service is very automated with outdated and wrong/contradictory information. Getting through to customer service there is a lot of jumping through hoops to speak to a human - you gets what you pay for so I will revert back to my original and pay a bit more.

Good news that our cruise has now appeared on my account and remains on Dw's

My whole cruise has disappeared on my account 😞

I'm afraid you missed the point. I know what the TA has done and what they should have done - they were simply the last straw. My problem was the bit you didn't address and that was the account debacle that has been going on for months and the history of communication or lack thereof from Az. Any other product with this standard of service would not be tolerated. You maybe able to excuse it and put up with it, but I can't - far too much aggravation for me - same goes for the my current TA 🙂

Yesterday our OBC disappeared - again - today I have no cruise at all showing but the wife has for the first time on her account, but no OBC. My TA tells me to print out documents for our cruise and sends me a link to azamaraclubcruises.com which returns a cannot find ip address. Az told me receipts for packages and excursions I paid for will be emailed - they haven't and so it goes on. No more Azamara - the onboard experience once on board (hopefully) will be enough to put this debacle behind us. We said this on our last Az cruise when shoreside admin was beyond a joke - once bitten, twice shy, thrice? never again. Rant over

We've been Lavazza drinkers for some 15 years now since we visited La Spezia, Italy and have been hooked ever since - haven't found a decent MDR or filter coffee on any ship, even hotel.

Thanks - I had been trawling for an answer for sometime and can now see how I failed in my quest.

Can anyone shed light on the brand of coffee used in Mosaic (not Nespresso) in 2023 ? TIA Adrian

On the advice of my TA, I rang Weybridge the other day and booked the experience more package (Nov 20 cruise), and was told after being put on hold for 10mins, that the OBC the package gives towards excursions, can only be used once onboard and the booking OBC I already had could only be used for excursions 30 days before departure. Another case of depends who you talk to. I paid for the package with a CC but it is still showing "to pay" on my account - I wonder if my package will come out of the OBC as well.

I rang direct to book and pay for a package and it still shows to pay on the reservations. I was told they would confirm by email and with my TA and needless to say, neither has happened. I feel a copy of my credit card statement being printed off as proof is being produced at boarding.

Thank you - II will give them a go - just need them to confirm obc - the rest can wait

What number do you ring please