You get your card after you’ve gone through security, and directed either to the Haven Lounge or to a special Haven check-in desk. We usually get our card in the Haven Lounge, directly from the Concierge, before boarding, but last cruise in September at Manhattan Passenger Terminal, we were directed to a Haven check-in desk for our card, and then escorted to the Have Lounge. The former method is more efficient.
We’ve never had a problem, but if for some reason, you are not directed to a Haven lounge or Have area for check-in, speak up, as you are in the wrong place!
Hope this helps.
Patricia