We cruised in March of last year aboard the Koningsdam. We were disappointed to not have a Mariners' lunch. I understand most everyone cruising is a Mariner, but you'd think their more loyal, 4-star Mariners would get something.
We didn't get a tile, either. Supply chain issues, they said. Not to worry ... they will be mailed. WRONG!
After multiple inquiries, Guest Services sent this email today:
Thank you for your recent correspondence with Holland America Line. Regretfully, due to ongoing global supply chain issues, we currently do not have any inventory of our Delft tiles exclusively created for Holland America Line Mariners by the master craftsmen of Royal Goedewaagen in The Netherlands.
With the number of tiles in backlog and due to extensive logistics challenges, we have had to make the difficult decision to discontinue the mailing of tiles and other Mariner items.
Guests who have been waiting for Mariner related items to be mailed will now need to request them from the onboard staff during their next Holland America Line cruise. We apologize for any further disappointment this may cause.
Please let us know if we can be of additional assistance. Holland America Line thanks you for your continued patronage.
Kind Regards,
Shawn
Guest Relations
Holland America Line