Jadn13

4 minutes ago, Amoorhouse said:

Did you remove app or just redownload it.  Also I have 2 devices iphone and ipad. do I need to do with both?

I deleated on phone and it wants to download from cloud.  Do I need to delete on both devices?

I would delete both and re DL them both directly from the App Store, just to get the most up to date version. Normally you could just update but since you are already having issues I would just 

delete the App off both and DL the updated version from the App Store.

2 minutes ago, Amoorhouse said:

ok I did that. but when I to to Personal Information and Dcuments he is not there

He is on the other cruises, just not on the one I changed yesterday.

I had this happen,  I ended up just downloading  the App again and it synced back up. 

You can also logoff yourself and log back in as your spouse and fill out the forms there. (Obviously that's a work around and not ideal but it does work)

If you haven't updated the App recently (This week)  they did fix some bugs so it's worth updating.

9 minutes ago, Amoorhouse said:

Sorry to barge in....But does anyone here use apple device for Medallion Class app.?  I changed booking on next cruise and the app. deleted spouse on that cruise.  How do I get him back so I can finish getting ready to go.

🙂 Hope this helps

On the main page, scroll down to the Travel Companions (Click)

On the next page in the top right corner Add Guests (Click)

Add the Booking Number and hit search 

Noticed some new casino offers yesterday including sailings for 2023.

It is Worth checking your account,

Free Cabin, Princess Plus and $$

💰🎰

22 minutes ago, geoherb said:

 

Updating the app is one of my problems. When I try to install it on my phone (Samsung Galaxy s10), it gives me a message: "Can't install MedallionClass." I'm not even sure how it's on my phone. I had OceanReady on it for a previous cruise but don't remember having the medallion app. The version on my phone is 3.0.91422 and apparently the latest is 3.0.93251. 

 

To make things even more frustrating, I just tried calling Princess. I was on hold for 26 minutes before someone came on the line to tell me that the hours are from 8 a.m. to 5 p.m. Pacific time and that he couldn't help me. It was probably around 5:05 that I called, thinking they were open after being put on hold. It seems so simple to play a recording telling people to call back between those hours rather than letting people hold.

The Samsung Galaxy 10 has a 9.0 operating system and the App works on 8.0 or higher so that's not the issue. 

The issue could be that your phone doesn't have enough space to hold the App.

I don't want to say delete the old App to create space on your phone which may allow for the new one if that's not 100% the issue.

I have an iphone and not an Android but the App is 395M

(according to Google Play Store)

If you know where to look on your phone that shows storage space, I would start there. 

Maybe someone better versed with  an Android phone  could jump in with a way to troubleshoot as well. 

I found this article that may be of help or at least a starting point.

https://www.alphr.com/android-wont-download-install-apps/

18 minutes ago, geoherb said:

I don't know what's going on with the medallion app on my phone. I had the old OceanReady app on the phone from our cruise in the fall of 2019. When I tried to open it, it said I needed to update to the MedallionClass app. I was on the phone with Princess for over an hour. I finally got the app to open while waiting for a transfer to the department that would have taken my info over the phone.

 

The app shows me with a check on the 3rd button and says "Blue Lane" above circles 4 and 5. When I click on "Travel Checklist" and then "Personel Information & Documents," I see green checks by everything except "Passage Contract & Covid-19 Risk Accepance." That has an orange circle with an exclamation point in it. I can't see how to accept it. None of the links are live on that page. 

 

If I go back and click on "Next Step," it just brings me back to that page again and the links still don't go anywhere.

Did you end up updating the App?  When was the last time you reinstalled it?

I went through the steps above as you described and obviously you should be able to click on all those items and they should open so you can accept the passenger contract.  If you are using an older version of the App you need to update it, the app went through a significant debugging this week. 

9 minutes ago, Pink-belle said:

Wouldn’t visitors from the USA need some official proof of vaccine.  I’m not following the latest on these stories, but from a while back I thought a number of states weren’t willing to adopt/develop official vaccine documents suitable for travel.

 

I’m curious how this would work, it seems to me, we can say we’re open, but if you don’t have the correct documentation that means nothing.  

We all have the same paper card from the CDC. That's what we use for all travel that is open. Some states have created other options as well for digital but the majority of travelers will just have the paper card which is the "Official" Vax Proof

Updated: Starting August 2nd, No Quarantine for vaccinated Americans

https://thepointsguy.com/news/uk-allow-fully-vaccinated-us-eu/?utm_source=TPG Daily Newsletter&utm_medium=email&utm_campaign=2650692&utm_usr=596f3f7f344178a9af2d932c4379983d58503fd6e24a77ea6a9a9d7e0c680b2d&utm_msg=9b048c076c5a4d1d88f7cf3037579cba&utm_date=2021-07-28

For this update, I deleted the App and re downloaded instead of just updating, Worth a try at this point for anyone still having issues. 

For Android- Compatible with 8.0 and above

31 minutes ago, utahkid said:

I had to old app, but it wasn't working right so I uninstalled it.  I was going to reinstall but when I search for it in google app store, it doesn't find the app.  Went to the email I had received with the direct link from Princess and get "your device isn't compatible with this version" message.  My phone works good so I'm not replacing it.  I have an LG android phone, I keep it updated and it has no available updates at this time.  I've emailed the email listed on the app and no reply.   This is so frustrating.  Our cruise got pushed until next year so there is still time, but it would be nice if they would answer emails as it been over a week now.  Has anybody seen a list somewhere that says what phones their app works on, I've looked an not seen anything. 

I only have an ios operating system but in the App store you can read compatibility.

See if a list is available in the play store. I’ll try to do some research for you as well.

For ios

Just now, Steelers36 said:

What is the date of your B2B2B?  Our is OCT 1/8/15, 2022.  Thanks.

I have just a B2B planned for Dec 2021, January 2022 and

a B2B2B April 2022

And was able to book DMW for all of them today. 

5 minutes ago, Steelers36 said:

I was past the 20-minute mark to edit.

 

I am noticing no improvement/changes at all in behavior of MC App after downloading the new version.  I had not experienced the issues above, other than no access to DMW for a B2B2B.

 

Still do not have access to DMW for that.  Funny thing is (but not so funny), I did have access to DMW when it originally came out.  And then, not, for the multiple B2B2B.  

I also had access to DMW when it was first introduced but somewhere along the way lost it. Today I was finally able to make DMW reservations for all 8 of my upcoming trips including a B2B2B.   Fingers Crossed that those reservations are here to stay 🙂

Hopefully it is worked out for Android soon. 

For IOS

The App was updated 12 hours ago a big list of glitches was fixed, worth looking into. 
 

6 hours ago, zdcatc12 said:

I started looking for 2023 TAs in May and they hadn't come out yet, so I couldn't book anything. I haven't been on Princess for the last 10 years and when I was, I did my own bookings. After perusing the web site periodically every couple of days, I recieved an email that says

"Dear ZDC,

This is xxx, your Princess Cruises Cruise Vacation Planner. I want to personally thank you for your interest in Princess Cruises. During this unprecedented time, we want to share that we have updated our cancellation policy to ensure you can Book with Confidence through October, 2021. As a Cruise Vacation Planner I am available to assist you and be your direct contact with Princess. I would love to talk to you more about your future cruise plans. 

Please read below and respond to this email with the following information so I will be able to contact you by phone. 

I provide permission to Princess Cruises to contact me by phone regarding my inquiries related to their goods and services.

Guest Full Name:
Telephone Number:
Captain Circle Number (if applicable):".

 

 This took me by surprise, as I mostly prefer to do booking myself, and if I wanted to use one, I would call the 800 number and probably use whomever picked up.

 

 Also, since the 2023 schedules have come out, I did put one on hold last week and since have received two phone calls from this person. I have never sent back this form stating that I agreed to calls.

 

 Has anyone else had or heard of this happening? And would it be worth elevating?

 

Thanks.

You are always assigned a PVP regardless if you use them or not. I received a recent email and phone call as well to update me that my PVP has changed.

I think they are reaching out to make everyone aware that they exist if you need them. With hold times reaching  1.5 hours it’s an expedited process if you need any type os assistance. 

41 minutes ago, BMP57 said:

We've sailed on several Medallion cruises in the past and only have one APP Downloaded (on my phone).  My wife has never had a problem ordering drinks or shopping on board just using her Medallion.  My wife's IPhone is an older version and the App won't download anyway; thus one App works for us.

You can still access multiple accounts through one app. Just sign off and sign back in with a different credentials.

2 hours ago, Tedferg said:

Everything for my Wife's new account is correct and I only entered brief details, Passport Info, Cruise History, Cruise Credits are all there. Under Manage Bookings our two future cruises show but when I try to open it I get 

• 5390: You do not have access to Booking ID #$%^&. Please verify the passenger name and retry.

I have not tried to link bookings on Medallion App - though I am sure that data is separate from Princess site.

 

If I Manage Booking Without Login, my wife's name and DOB and Booking Number give access to the booking ! This is the sort of thing that niggles at me 🙂

 

Do you sign out of the app when you are trying to switch between you and your wife? 

4 hours ago, wowzz said:

A photo of your passporr is not required.  You only "photograph " (scan) the numeric code on the bottom of the photo oage of your passport.  You then take a photograph of yourself, which is used by staff to verify your identity, when, for example, you board the ship after a port call. 

I don’t think this is correct.

i have 3 photos

1.Security Photo

2. Avatar

3.Passport

None of these photos are repeated and while your passport is open for scanning it prompts you to take a picture 

14 minutes ago, Jadn13 said:

You should be able to see your passport photo, I can see my entire passport photo on the App when I  go into the travel document section.

There is a pencil that you can click to remove it and add it again. 

The App will prompt you to add a photo and you should see that photo in real time before you 

click it to save.  

**The profile photo accesses your photo album  it's not the same as how the passport photo works. You don't upload the passport photo from your photo album it takes it through the App in real time. 

To clarify for anyone else who this may help

When I state "Passport Photo" I'm not referring to your headshot(that beautiful picture of yourself)  but the full photo of your physical passport. 

7 minutes ago, rabin1 said:

Maybe I am not explaining correctly

1. I got the security photo to upload

2. Where the passport is SUPPOSED to go I got a green checkmark saying done but on the actual page itself. there is a black square with no passport. is it there or not??

3. where do I purchase specialty restaurants.

 

I have been dealing with this s--t since 4;30 and I am done after this post. Tomorrow I am cancelling $50000 worth of cruises not my next two almost all paid. I am going back to RCCL none of this none sense and wasting my time.

Thanks again to all of you

Kathy

You should be able to see your passport photo, I can see my entire passport photo on the App when I  go into the travel document section.

There is a pencil that you can click to remove it and add it again. 

The App will prompt you to add a photo and you should see that photo in real time before you 

click it to save.  

**The profile photo accesses your photo album  it's not the same as how the passport photo works. You don't upload the passport photo from your photo album it takes it through the App in real time. 

1. You only scan the bar code on the bottom-should turn green and give you a successful scan message

2. The App should have access to your camera and then you take a photo of the passport (You have to give the app access to your camera-usually it asks this question when you Download it-If you need to re download the App you don't lose the info you have already input it will save it) 

It's a 2 step process, if it's a black box you need to just retake the photo most likely not the scan

16 minutes ago, Ombud said:

@Jadn13I get the health page on a cruise within 30 days, the white page on a cruisevin 5vmonths. Maybe it has to do with how soon it is?

Thanks! Good to know. 

Deleted and Downloaded the App  twice but only get the white page of death and nothing in the Health section. 

My next cruise is in 140 days  so plenty of time for me. I’ll follow along with everyone else to see how it’s resolved as Princess cruises start. 
 

The Celebrity Edge sailed from Florida with 99% Vaccinated Passengers.

RCCL is requiring unvaccinated to pay more and it's on a volunteer basis, so it's up to you if you want to face the restrictions and the higher costs.