We disembarked the Ovation in Lisbon last week with our last Seabourn cruise being on the Sojourn in June/July. While the Ovation was a beautiful ship, the service seemed off. We also had the wrong key cards in our suite, simple requests were denied (our waiter from our last cruise was onboard and we asked if we could be his area and the hostess stated “we don’t do that”). We found new crew just aren’t being trained before being front of house with passengers. The ship also felt overly crowded, situations like wanting a hot dog and being told you have to sit at a table by the pool to order, but there were no available tables by the pool. No one had a solution for that one. Overall we love Seabourn, but this cruise was off. No one remembered our name, drink etc even through we sat at the same table in the observation lounge each night with the same wait team. Our cabin attendant never introduced herself and we ended up tracking her down three days later to say hello. Very much the opposite of our experience on Sojourn