Try CLIA. The other cruiselines have taken initiative to assist passengers. HAL, Norweigan, Regent and Oceana all are involved in some manner helping their clients. Celebrity for whatever reason choose not to. I have sent it to the CEO and they called me back. I really dont think they understand the magnitude of the problem. This is not an individual that cant get a visa because if his/her own problems, this is a failed visa program whereby a simple process is not being accomplished.