How unfortunate of a cruise experience for you and certainly not the standard we have been used to in our many O sailings. No excuse for having to repeatedly request plumbing/safe fixes and without immediate response with apology. On a past cruise, we had a pipe flood in our closet area and the staff, Executive Concierge and General Manager were proactively apologizing with complimentary offers. On another cruise, we did receive an email the day prior to boarding (via our TA) from O identifying that our embarkation would be delayed due to a deep cleaning on the previous cruise as a result of Norovirus. Why this didn't occur if they knew it would be a prolonged embarking is not acceptable. Perplexing and very unfortunate.