Interrogation Room Posted March 12, 2010 #1 Share Posted March 12, 2010 Are they customer friendly?:confused: Link to comment Share on other sites More sharing options...
FightOnRon Posted March 12, 2010 #2 Share Posted March 12, 2010 My experience,,one 4 day trip cruise,,all of them were without a doubt. Link to comment Share on other sites More sharing options...
steveNcindy Posted March 12, 2010 #3 Share Posted March 12, 2010 Are they customer friendly?:confused: Yes Link to comment Share on other sites More sharing options...
Knights on the Beach Posted March 12, 2010 #4 Share Posted March 12, 2010 I've always thought so. Link to comment Share on other sites More sharing options...
SMSACE6 Posted March 12, 2010 #5 Share Posted March 12, 2010 I have been on 4 Carnival cruises and most employees were exceptional! A very few were mediocre, and only one was very noticeably subpar. Maybe he was having a bad day.....So I can give an A to Carnival employees per my experience.:) Link to comment Share on other sites More sharing options...
conchead Posted March 12, 2010 #6 Share Posted March 12, 2010 Are they customer friendly?:confused: They are extremely friendly. However, my wife and I did have 1 experience with 1 employee that was actually rude and seemed bothered that we were talking to him and asking information. He was a photographer working in the booth that sells the DVD's. That might have had something to do with it, but it was not an excuse for it. It was most definitely noted on the comment card. Link to comment Share on other sites More sharing options...
TamLaiSang Posted March 12, 2010 #7 Share Posted March 12, 2010 On the cruise ship, absolutely... Calling the customer service department...well...let's just say they sound like they wish they were on the ship!:o Link to comment Share on other sites More sharing options...
yogimax Posted March 12, 2010 #8 Share Posted March 12, 2010 They are EXCELLENT! Link to comment Share on other sites More sharing options...
Time2CruiseAgain Posted March 12, 2010 #9 Share Posted March 12, 2010 We have been on 3 cruises, ready to head out on our 4th, and I can say that we have not encountered any sour employees! Everyone we have met has been wonderful, always smiling and asking if there was anything we need. One in particular I recall is the bartender in the Atrium on the Victory in May 08. I cannot remember his name, but he was so personable and always had a smile and said hello even if I just walked by (by the way he made the best Mojito!!!). Link to comment Share on other sites More sharing options...
TheDINGOateMyBaybay! Posted March 12, 2010 #10 Share Posted March 12, 2010 They make my heart happy. They try, and are successful in making, almost everyone happy! Link to comment Share on other sites More sharing options...
PROCRUISE Posted March 13, 2010 #11 Share Posted March 13, 2010 Are they customer friendly?:confused: Out of all our cruises with CCL, we only had one MDR server who was sub par. We've found CCL crew members to be exceptionally friendly and helpful. On our last cruise with CCL (The Dream) our room steward was extraordinary and continually thanked us for being so cheerful with him. I'll always remember his comment:" we just want to be respected for what we do." Link to comment Share on other sites More sharing options...
Cotton Posted March 13, 2010 #12 Share Posted March 13, 2010 Most all the staff and crew bend over backward to help passengers. Smiles whenever you pass by any in the hallways, everywhere. Most probably don't understand a lot of English...but a smile is universal! And they handle that beautifully.:) Only twice have I seen a tad rudeness - on two different ships - in the photo area.:rolleyes: Link to comment Share on other sites More sharing options...
conchead Posted March 13, 2010 #13 Share Posted March 13, 2010 They make my heart happy. They try, and are successful in making, almost everyone happy! He sure looks happy here!! Can't blame him:D btw...where is his right hand:p Link to comment Share on other sites More sharing options...
golfadj Posted March 13, 2010 #14 Share Posted March 13, 2010 Yes they are! Link to comment Share on other sites More sharing options...
TheDINGOateMyBaybay! Posted March 13, 2010 #15 Share Posted March 13, 2010 Ha! notice the packed bags....sad day. I cried:(. I do at the end of every cruise. Am I the only one? He sure looks happy here!! Can't blame him:D btw...where is his right hand:p Link to comment Share on other sites More sharing options...
Interrogation Room Posted March 13, 2010 Author #16 Share Posted March 13, 2010 on the cruise ship, absolutely... Calling the customer service department...well...let's just say they sound like they wish they were on the ship!:o lol :eek: Link to comment Share on other sites More sharing options...
TamLaiSang Posted March 16, 2010 #17 Share Posted March 16, 2010 lol :eek: It is true...I've never once called customer service without someone sounding anything but unhappy to be helping me. When the answer the phone, they sound like I would, if I was eating a romantic dinner with my wife, and was interrupted by a telemarketing call.:D Link to comment Share on other sites More sharing options...
Nunu Posted March 16, 2010 #18 Share Posted March 16, 2010 He sure looks happy here!! Can't blame him:D btw...where is his right hand:p That's called the "Filipino Surprise" :eek: Link to comment Share on other sites More sharing options...
LHP Posted March 16, 2010 #19 Share Posted March 16, 2010 There any many of the staff and crew that I am blessed to be able to call friend. We stay connected via Facebook. One bought me an outfit from India. Hauled it all the way to the Fantasy as a gift. It fit perfectly and I had formal pictures made wearing it on the Dream. I can not imagine packing for 6 months (with all the weight restrictions the airlines have now)....and packing an extra outfit for someone as a gift. Super nice!!! Link to comment Share on other sites More sharing options...
md10074 Posted March 16, 2010 #20 Share Posted March 16, 2010 On the cruise ship, absolutely... Calling the customer service department...well...let's just say they sound like they wish they were on the ship!:o I've only had to deal with calling my PVP, but wow he was so pleasant that I thought I was calling WDW and that he was going to tell me to have a magical day. LOL On the ship, don't remember from our last cruise so long ago, but I'll let you know in a few months.:D Link to comment Share on other sites More sharing options...
astropilot Posted March 16, 2010 #21 Share Posted March 16, 2010 Yep!! I've yet to run into one (on ships, that is) that did not go out of their way to make my vacation pleasent. Some of the dockside staff however need some "additional training" in customer service. ;) Link to comment Share on other sites More sharing options...
Chris64 Posted March 16, 2010 #22 Share Posted March 16, 2010 Out of 11 cruise, my experience with the staff has always been most favorable with one exception. CD Staurt Dunn acted as we were a nuisance when we tried to speak with him. But heck, one out of the thousands, pretty good performance I'd say. Just treat them with respect and they will bend over backwards for you. Link to comment Share on other sites More sharing options...
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