Deposit refund

[shelmo]

Has anyone from the UK ever got their deposit back from a TA. Have looked at other cruises with Celebrity or RCCL to transfer but there is nothing that is right for us. There is a P&O one that we could just fit in but TA says we carnt transfer from Celebrity to P&O. The deposit is £900 so it is a lot to loose. It was a special birthday but my daughter is unable to come as she has a new job abroad and I really want the whole family with us.

[Gonzo70]

P&O is owned by Carnival Corp, so you would not be able to transfer a deposit from Celebrity or Royal Caribbean to P&O as the deposit would be going to a rival company. It is not the TA who keeps the deposit, but the cruise line.

[Albert Ross]

Sorry mate: When you booked the cruise you agreed to the T&Cs of the cruise line- which is loss of deposit if you cancel outside of 57 days. Inside this period there is a sliding scale of charges from 50% up to 100%.

If you swap to another Celebrity ship there is a £75pp admin charge (payable by the first 2 people in each cabin). This is a lot better than losing £900 and I really find it hard to believe with the vast number and range of itineraries that X offers that you cannot find a single one???

Itineraries are on sale up to March 2012 and in March/April next year the new itineraries will come on sale through to March 2013. As I see your cruise is in July 2011 then you can easily swap in March 2012 as you are well outside the penalty date of 57 days still.

[Redtravel]

Maybe you can book a cruise outside the refund period...like 2011/2012. Then wait and cancel before the final payment is due. Or just take the trip and enjoy.

[Gonzo70]

Maybe you can book a cruise outside the refund period...like 2011/2012. Then wait and cancel before the final payment is due. Or just take the trip and enjoy.

 

They would still lose their deposit as it is non-refundable in the UK.

[shelmo]

So does the 12 months start from when I booked or from july 2011 when we should have been taking the cruise. If I can use part of the deposit to transfer to a cruise in 2012 that will be fine but I got the impression from the TA that the 12 months ran out July 2011.

 

I've looked on the Celebrity terms and conditions but it is as clear as mud.

[Albert Ross]

Your cruise is in july11 so let's say final payment is due may 15th 2011. Therefore you can pay £75pp and swap to any other cruise before This may 15th date.

It can be on RCI or ACC, and as I said by may 15th the itineraries should be on sale until April 2013.

I'm not sure what you mean by '12 months'.