Carnival.com Ranks First in Overall Customer Experience

[CCLNCLRCICRUISER]

http://www.marketwatch.com/story/clean-design-ease-of-booking-and-research-make-for-a-positive-customer-experience-for-cruise-booking-sites-latest-research-from-keynote-systems-reveals-2011-08-09?reflink=MW_news_stmp

[H82seaUgo]

are they joking? who wrote that opinion?

 

carnival.com has to be the least user friendly site i have ever visited. even search refuses to work!

[Back That Aft Up]

Did they attempt to use the website or did they just look at it?

[yogimax]

Do you work for Carnival?

[CCLNCLRCICRUISER]

Did they attempt to use the website or did they just look at it?

 

Excerpt

 

For the 'Customer Experience' component of the study, Keynote sent 200 U.S. resident Internet users to each of the 12 cruise booking websites. The online panelists were asked to evaluate the website's home page and form an initial impression of the site and its offerings. Panelists were then asked to use the site to research a cruise that would best meet their needs in terms of price, activities, and any other criteria that might be important to them. Next, panelists were asked to use tools available on the site to explore activities, both on the ship and off the ship, that are available for their chosen itinerary and destination. Finally, the panelists were asked to decide on cruise options for their trip, and proceed as far as possible through the booking process without actually completing the reservation, making note of the total price for the booking, including activities and any other add-ons. Panelists were then asked to use the site to find the answer to a question or problem they may have had when planning a cruise vacation, either during the evaluation or in the past.

[CCLNCLRCICRUISER]

Do you work for Carnival?

 

no..lol I do google news searches of "carnival cruise" and just post them.

Like to give people something new to talk about.

[Back That Aft Up]

Panelists were then asked to use the site to find the answer to a question or problem they may have had when planning a cruise vacation, either during the evaluation or in the past.

 

I am a Carnival cheerleader, but come on, that search function is the worst ever.

[H82seaUgo]

they're looking for feedback. the cruise critic community should give them theirs!

 

email mobilefeedback@marketwatch.com

[DaytonCruiser]

I was curious so did some googling

 

It seems Carnival website has won lots of kudos over the years, not sure how..lol

 

Porthole Mag 2008-2010 best website

http://private.porthole.com/porthole1/rca-2010.htm

 

2009

http://carnivalpressroom.wordpress.com/2009/11/20/carnival-wins-eight-porthole-readers-choice-awards-including-best-value-best-entertainment-and-best-childrens-programs/

 

2008

http://carnival-news.com/2008/11/13/carnival-wins-big-in-porthole-cruise-magazine%E2%80%99s-annual-%E2%80%98readers-choice-awards%E2%80%99-taking-home-honors-in-nine-categories/

[SteelerCruiser]

well as much as I hate to say it I do think at least tonight that the Carnival website was better than Royal Caribbean website. I could not even get the stupid RCL to let me search out a cruise.....of course that being said Carnival is no stranger to their website problems either!

[shof515]

i dont think users give company these rewards. Most likely complains buy them, and uses them to promote their business

[DarthGrady]

So what does that say about the websites of all the other cruise lines? :rolleyes::D

[Cruise Cat]

http://www.marketwatch.com/story/clean-design-ease-of-booking-and-research-make-for-a-positive-customer-experience-for-cruise-booking-sites-latest-research-from-keynote-systems-reveals-2011-08-09?reflink=MW_news_stmp

 

The heat in Texas must have me confused on the date. Is today April 1?

We are talking about the same website that ruined their search ability for checking cruises frequently for pricing and can't even get their site to take their own Reimbursement Form from the millions of people using IE8 (glad someone finally pointed this out so I could adjust my compatibilty settings)

:confused::rolleyes:

[ferfoodle]

Carnival's website ranks #1.

I am 5'10", 125 lb. and blonde.

Both statements have the same merit. One is only off by 5 inches, a few pounds and Ms. Clairol, the other is just down right lunacy.